What Do Our Customers Say?

7 Seater Fullsize SUV (FFAR)

Denver Airport (DEN) on 25 Aug 2013

Customer rating:


Overall an excellent service. Just one thing: as a visiting UK resident one cannot use the self-service booths that one signs up for over the internet. This is not clarified at the time of booking and is a real frustration on arrival at the kiosk. My recommendation is that this service is not offered to non-USA/Canadian at the time of booking if it's not something one can use on arrival.

7 Seater Passenger Van (MVAR)

Miami International Airport (MIA) on 24 Aug 2013

Customer rating:


My 3 rentals in August were totally succesful. i was always very pleased.

15 Seater Passenger Van (FVAR)

Orlando International Airport (MCO) on 24 Aug 2013

Customer rating:


Only downside of the hire was the queue in the airport upon arrival...once you have the voucher to collect your car though everything was perfect.

Mini Passenger Van (MVAR)

Orlando International Airport (MCO) on 24 Aug 2013

Customer rating:


No es lo que uds ofrecen, todos los Mini Vans eran de años anteriores, igual en el mostradosr cobraron otros seguros y bloqueron la tarjeta al final pague mas de lo que habia contratado ($310 extras)

7 Seater Passenger Van (MVAR)

Orlando International Airport (MCO) on 24 Aug 2013

Customer rating:


Great service from us car hire best price. have recommended to others will use again.

Standard SUV (SFAR)

Orlando International Airport (MCO) on 24 Aug 2013

Customer rating:


Alamo didn't have the type of car we ordered at the airport - we ordered a Grand Cherokee or equivalent Standard SUV, but in the SUV line they only had mid size SUV's, but told us that these were the type of car we had ordered, which wasn't true, but impossible to argue against at the airport itself. We were quite disappointed really as we needed the extra size car for our daughter's wheelchair.

Intermediate SUV (IFAR)

Fort Myers Southwest Florida International Airport (RSW) on 23 Aug 2013

Customer rating:


Everything went very smoothly and quickly, from the Alamo kiosk at the airport through to choosing our car in the garage. The car was fairly new clean and tidy. Easy experience on return also. No surprise charges everything was as we expected. Very content with the whole process.

Standard 4 Door (SDAR)

Miami International Airport (MIA) on 23 Aug 2013

Customer rating:


Estoy contento con el arrendamiento, todo estuvo bien, incluso tuve la oportunidad de elegir yo mismo el carro y hacer un "upgrade" sin costo alguno. Por leer las sugerencias de Us Car Hire los representantes, me estaban ofreciendo un seguro adicional que ya lo tenia pago, que iba apagar 2ble y me salio mas barato, por eso si US Care Hire les ofrece tomen todo los seguros adicionales que le van a salir mas barato y NO HAY QUE PAGAR MAS NADA EN EL COUNTER. Gracias Car Hire.

Economy 2 Door (ECAR)

Miami International Airport (MIA) on 23 Aug 2013

Customer rating:


I found the whole experience very easy. Nice clean car, prompt and courteous service. Will certainly use you again.

Standard SUV (SFAR)

Tampa Airport (TPA) on 22 Aug 2013

Customer rating:


Brilliant once again, I have used US Car Hire several times and WILL be using again, I have also recommended your company to many friends/family. I have never had a problem, always had a very nice car and never needed to upgrade.

Standard Convertible (STAR)

Orlando International Airport (MCO) on 22 Aug 2013

Customer rating:


When I first read you advert for a Mustang or Similar I was impressed but from the day I paid my money Mustang disappeard from all correspondence I e-mailed and asked for it to reinstalled and it was. When I arrived in Orlando airport I was told there are you choice of cars not one Mustang? I asked why cant I have one of those Mustangs over there ? Its not on your paperwork i was told yes it is i said after a long talk they gave in after saying there all reserved ? Why there was such a reluctance to give me one I don't know. Saying that. Once I had it it was fine I don't know why Alamo are so uptight about handing one over? when you had four there.and even then no choice take that one or leave it I understand it if available but they were?

Standard SUV (SFAR)

Fort Lauderdale International Airport (FLL) on 21 Aug 2013

Customer rating:


Very satisfied. Excellent service and the lower rates ever. I will recommend it to anyone who go to US on vacation or Biz trip.

Luxury 4 Door (LDAR)

Orlando International Airport (MCO) on 21 Aug 2013

Customer rating:


The car Alamo provided did not match the description on US car hire's website. So forcing us to upgrade and spend a further £300 as soon as we got to Orlando airport. We were told that the alternative mpv was more expensive than the car we had booked, checking the web site upon return we learned this was not the case. This turned out to be an thoroughly unpleasant experience. We have visited Orlando numerous times without experiencing this form of "shady behaviour". The whole experience has ensured we will not be using Alamo again

Standard Convertible (STAR)

Orlando International Airport (MCO) on 21 Aug 2013

Customer rating:


the car we had was not clean inside and we had to take it back to the airport after the third day and get another one as it was making a terrible noise, the person on the phone was great but the person at the airport was a right moody so an so.

7 Seater Fullsize SUV (FFAR)

Atlanta International Airport (ATL) on 21 Aug 2013

Customer rating:


Excellent and profession process from start to finish. Highly recommended.