What Do Our Customers Say?

Intermediate 2 Door (ICAR)

Charleston Airport (South Carolina) (CHS) on 05 May 2014

Customer rating:


Excellent, easy to use website. Like the all inclusive insurance feature with no add-ons when you pick up the car. Will use again.

7 Seater Passenger Van (MVAR)

Orlando International Airport (MCO) on 05 May 2014

Customer rating:


this is a really great web site for car rentals. thank you, everything was great¡¡

Standard SUV (SFAR)

Sanford International Airport on 05 May 2014

Customer rating:


A very smooth process, followed the instructions, pre registered and we were on our way within minutes of arriving at the Alamo desk. We cannot fault the US Car Hire team and would definitely use them again.

Compact 4 Door (CDAR)

Las Vegas Airport (LAS) on 05 May 2014

Customer rating:


very efficient service

Intermediate 4 Door (IDAR)

Fort Lauderdale International Airport (FLL) on 04 May 2014

Customer rating:


I've always used US Car Hire when traveling to the US, and this is the first time y have a issue, probably because is the first time I've got a car from Alamo. Even when I've got the Gold Inclusive rental, the person at the counter insisted that it doesn't include an insurance for damages I could cause to other people. Only damages to the car and other cars were included, so I have to buy the extra insurace for US$44,24. That's very bad for me, because the main reason I use US Car Hire as my favourite rental site is because it's cheap... that wasn'd the case this time. It would be very nice if you clarify this situation to me. Thank you,

7 Seater Passenger Van (MVAR)

Tampa Airport (TPA) on 04 May 2014

Customer rating:


Found booking vehicle on line easy and overall service very good. We did have a malfunction with the key of the vehicle which meant a very frustrating few days but on returning vehicle to Tampa were speedily issued with another vehicle and found no problems at all. Woud certainly recommend Alamo.

Economy 4 Door (EDAR)

Sanford International Airport on 04 May 2014

Customer rating:


They tried to get me to update at a special rate of $10 per day. We declined but when we went to collect the car they gave us an upgraded car anyway.

Intermediate SUV (IFAR)

Orlando International Airport (MCO) on 04 May 2014

Customer rating:


Everything went very well. Only downside was the woman on the Alamo desk trying to persuade us to upgrade! Could really do without that after 9 hours on a plane.

Economy 2 Door (ECAR)

Orlando International Airport (MCO) on 04 May 2014

Customer rating:


Very simple, staff were really helpful and went ouyt of their way to help Thanks

Intermediate SUV (IFAR)

Tampa Airport (TPA) on 04 May 2014

Customer rating:


This was the 4th or 5th time we have used uscarhire and have never had a bad experience. During one of our earlier rentals, we were involved in a minor accident and were grateful that we were fully insured under the agreement. We continue to recommend your website to all our friends.

7 Seater Premium SUV (PFAR)

Orlando International Airport (MCO) on 03 May 2014

Customer rating:


US car hire were great, no stress no fuss, very simple and reliable with the best rates anywhere on line. The reason for the 4 stars and not 5 is due to Alamo and I suppose the advice to save time and fuss by using the kiosks. From my experience save time and fuss by avoiding the kiosks, they are beyond useless! When we arrived in orlando the queue at Alamo was long, we were advised by a staff member to use the kiosk, bad advise! By the time we spent figuring out that the kiosk wasn't working for us the queue was twice the length again. Better to just take the hit and wait in line, or get off the plane and send one of your party to the Alamo desk whilst the others wait on the baggage.

7 Seater Fullsize SUV (FFAR)

Orlando International Airport (MCO) on 03 May 2014

Customer rating:


Alamo self service kiosks so quick and easy to use. No sales agents to deal with any more thank you us car for providing this service look forward to booking my next car hire with you

8 Seater Passenger Van (SVAR)

Orlando International Airport (MCO) on 03 May 2014

Customer rating:


All went smoothly

7 Seater Fullsize SUV (FFAR)

Orlando International Airport (MCO) on 03 May 2014

Customer rating:


First class hire experience again. We used US Car Hire in 2013 as well and had a hassle free experience. Got the car we asked for, it was so clean it was like new. Perfect pick and drop off. The only thing was the cars on-board satnav was set to avoid highways, which resulted in a lengthy first journey to the villa. So something to double check next time before we hit the road. Will defo use again next year.

Economy 4 Door (EDAR)

Miami International Airport (MIA) on 03 May 2014

Customer rating:


Again excellent service! Had to not only change date, but as well number of days which Roulla from US Car Hire fixed swiftly! Pick-up fast! As - again - I used the Kiosk at Miami International. Booked Economy size got upgrade at pick-up to Midsize. Thanks for a great experience!