What Do Our Customers Say?

Economy 2 Door (ECAR)

Washington - Dulles International Airport (IAD) on 18 Mar 2013

Customer rating:


Dollar have charged me for up front full tank of gas (i return the car empty), although my agreement with you say NO. i showed them my contract and voucher and they said, you have two choices, we won't give you the car and you contact them and let them figure it out with Dollar, or you pay now for the gas and get your car! i was pushed to a corner and had to pay because I had a meeting in two hours and didn't have the time to contact US Car Hire. please request them to reverse the payment to my Credit card

Intermediate 2 Door (ICAR)

Miami International Airport (MIA) on 18 Mar 2013

Customer rating:


Works fine

7 Seater Fullsize SUV (FFAR)

Orlando International Airport (MCO) on 17 Mar 2013

Customer rating:


Excellent service with no issues! Will definitely use agian when we return to Orlando in November!

7 Seater Passenger Van (MVAR)

Orlando International Airport (MCO) on 17 Mar 2013

Customer rating:


Overall your customer relations was very good. The only remark I would like to make is that there could have been more information on the hired car as to type of fuel and general controls.

Mini Passenger Van (MVAR)

Orlando International Airport (MCO) on 17 Mar 2013

Customer rating:


Super fast process, incredible customer support! I will repeat INCREDIBLE CUSTOMER SUPPORT!!!!!!! they did everything to make a pleasant rental and went the extra mile to do so. Definitely renting again every time I need a car.

Premium 4 Door (PDAR)

Tampa Airport (TPA) on 17 Mar 2013

Customer rating:


Enjoyed the car,but didn`t appreciate it coming with TWO large sets of keys for one driver, WHICH COULD NOT BE SEPARATED!

Intermediate SUV (IFAR)

Orlando International Airport (MCO) on 16 Mar 2013

Customer rating:


Booking was easy and efficient. Was really excited about using the Alamo kiosk to circumvent the queues particularly after a 2 hour queue through Immigration. However, after using the kiosk, it pulling up all my booked info, accepting my credit card and getting to the final part where it should have just printed my documents, it abruptly ended and told me to complete my check-in at the Alamo desk! I was not impressed when there was no explanation of why the system couldn't complete the process and the queue for the check-in was 45 minutes! Not at all what I wanted when it was the equivalent of one o'clock in the morning with two small children. When I did get to the desk, the Alamo person quickly processed my documents but couldn't explain why the kiosk didn't work for me. We then duly went out and chose our car from the parking lot. Everything else ran smoothly and the return of the car was smooth and quick. One of the factors for choosing Alamo was the kiosk. Next time I would assume we couldn't use the kiosk and compare the companies without this and therefore may well pick another rental company.

Compact 4 Door (CDAR)

Tampa Airport (TPA) on 16 Mar 2013

Customer rating:


We flew into Tampa and the whole rental process went well. The car we got suited us well,as we are only 2 adults and 2 kids. The hyundai was new with around 3000 miles on it. Dropping off was great also and I was asked by the alamo guy of any feedback. The only issue I had, is that these new Hyundai's have NO spare tyre. In place of this is a compressor and a cylinder with a solution to fix a puncture. It was not until the next day that I checked this and found to my horror that the solution cylinder was missing. When meant if I got a puncture I was stuck. I rang alamo who offered to change the car, which meant me driving back to Tampa airport. I declined this. They then said if I sourced a Hyundai cylinder they would refund me. I had a quick check on the internet to find that these cylinders are expensive (to be honest I hadn't any confidence of a refund, once I returned to the UK) and I didn't really want to drive around Orlando looking for Hyundai garages. At walmart, I bought a cylinder of "slime" and left it in the car. The cost of this was only about $7. I never did get a puncture, as luck would have it

8 Seater Passenger Van (SVAR)

Orlando International Airport (MCO) on 16 Mar 2013

Customer rating:


we have used your services several times in the past and have always found it excellent, straight forward hassle free, upon collecting our car this year we chose to up grade the vehical for more room, on our initial rental through you we were under the impression the car came with a full tank of fuel was already included, on our up grade invoice i have noticed Alamo charged us an extra $138 in fuel as well which i am not entirly happy about.

7 Seater Passenger Van (MVAR)

Orlando International Airport (MCO) on 16 Mar 2013

Customer rating:


Thank you for supplying our rental vehicle it was the best service we have ever had .We hope to be back next year and will certainly use you again.You were excellent no problems what so ever !!Thanks again

Intermediate 4 Door (IDAR)

Las Vegas Airport (LAS) on 16 Mar 2013

Customer rating:


The best one so far. You can actually choose the car when you get there. We got quite a few cars to choose from. I travel from Australia, my travel insurance can not cover US car rental insurance. Lucky that I discovered this website which covered all the necessary car rental insurance and liability with superb rate.

Compact 4 Door (CDAR)

San Antonio International Airport (SAT) on 15 Mar 2013

Customer rating:


The car was very dirty inside

Fullsize 4 Door (FDAR)

Miami International Airport (MIA) on 15 Mar 2013

Customer rating:


Very good

Intermediate 4 Door (IDAR)

Orlando International Airport (MCO) on 14 Mar 2013

Customer rating:


I go to the USA every year. This is by far the best way to book a hire car, even the local rep said it was an amazind deal. I will be back next years, absolutely!!! Thanks.

Intermediate SUV (IFAR)

Orlando International Airport (MCO) on 14 Mar 2013

Customer rating:


THe pick up without joining the queue at the rental desk was a real bonus.