What Do Our Customers Say?

Standard SUV (SFAR)

Tampa Airport (TPA) on 16 Apr 2015

Customer rating:


Shame we still have to go through the upselling process when we go to pick up

Fullsize 4 Door (FDAR)

Orlando International Airport (MCO) on 16 Apr 2015

Customer rating:


Good experience again with Alamo.

7 Seater Passenger Van (MVAR)

Orlando International Airport (MCO) on 16 Apr 2015

Customer rating:


Easy fast and reliable supplier, I have used this company for over ten years.

Fullsize 4 Door

Fort Myers Southwest Florida International Airport (RSW) on 15 Apr 2015

Customer rating:


As ever great

Intermediate SUV (IFAR)

Orlando International Airport (MCO) on 15 Apr 2015

Customer rating:


Disappointing. Very limited choice of cars in the line that we could choose from. The car we did choose was OK but very basic level of trim, no automatic lights etc. Very disappointed that after a 29 day rental returning the car 3 minutes over their 30 minute grace period cost us over $25. The guy who issued our receipt was very apologetic that he couldn't remove the charge and said to go to the desk to see if a manger would remove it. The woman on the desk refused point blank and said it should only be a 15 minute grace period anyway. We probably should have confirmed that they offered a 60 minute grace period the same as Dollar who we usually use. Using the kiosk took far longer than using the Dollar express desk. Son in law who arrived on a different day also had a bad experience with Alamo (he had booked his car directly through them not through this site) despite having all the the necessary insurance they convinced him that he needed extra to cover injuries if they were involved in an accident (included on their travel insurance) or if their car broke down (breakdown already included but actually sold him the roadside assistance insurance) . After a 4 hour delay and with a 6 month old baby who was throwing up everywhere he agreed. After bad experiences with Alamo in the past and our experience this time we will be going back to Dollar for our next rental.

7 Seater Fullsize SUV (FFAR)

Tampa Airport (TPA) on 14 Apr 2015

Customer rating:


everything worked out perfect, no wait, no problems at all

Fullsize 4 Door (FDAR)

Orlando International Airport (MCO) on 14 Apr 2015

Customer rating:


Rental Process excellent but Roadside Assistance a complete disaster that spoilt our holiday. We were travelling with a disabled youngster and on our visit to Discovery Cove got locked out of the car on arrival (locking system unbelievably complicated!) I spent most of the day out in the car park in 95 deg of heat waiting for roadside assistance to arrive........three times I was told they were on their way and they were not. They finally turned up after 5 pm. I missed most of the day and our scheduled dolphin swim that had been in the planning for months and had cost us a fortune. I will not be choosing Alamo again.

Intermediate SUV (IFAR)

San Diego International Airport (SAN) on 14 Apr 2015

Customer rating:


The small suv was the worst. It was a Chevrolet and essentially not a 4 x 4. I will not rent such a vehicle again.

Economy 4 Door (EDAR)

Orlando International Airport (MCO) on 14 Apr 2015

Customer rating:


As per usual, the Alamo rental tried to sell us everything she could despite knowing that we already had everything included in our package. This is really off-putting!

Fullsize 2 Door (FCAR)

Las Vegas Airport (LAS) on 14 Apr 2015

Customer rating:


Very smooth process at 3 x hires / locations [Philly, Vegas and Boston] The documentation supplied was spot on and the heandover and return of the vehicles was effortless I am back in the USA in September and will go straight to US Car Hire for my next rental car

Compact 4 Door (CDAR)

Oklahoma City Airport (OKC) on 13 Apr 2015

Customer rating:


We were offered a car upgrade at the airport which was a welcome bonus! Everyone very friendly and helpful all through the process.

Compact 2 Door (CCAR)

Orlando International Airport (MCO) on 13 Apr 2015

Customer rating:


Everything was so easy to do at Orlando Airport, used self help machine and was in the parking lot choosing our car with 15 minutes ! Alamo were excellent with there service and quality of vehicles to choose from.

8 Seater Passenger Van (SVAR)

Orlando International Airport (MCO) on 13 Apr 2015

Customer rating:


The site is user friendly. And I like it that you make a difference between the 7-passenger van and the 8-passenger van. And it's good that we could use the machines at Alamo. It really saves time.

8 Seater Passenger Van (SVAR)

Orlando International Airport (MCO) on 13 Apr 2015

Customer rating:


Very good!

Fullsize 4 Door (FDAR)

Orlando International Airport (MCO) on 13 Apr 2015

Customer rating:


Excellent service as always, and Roulla once again extremely helpful re obtaining me a car with suitable hand controls. Will be back soon!