What Do Our Customers Say?

Intermediate SUV (IFAR)

Miami International Airport (MIA) on 25 Mar 2016

Customer rating:


Easy pick up using machine at MIA. Beware getting fuel from nearest gas station to rental car centre when dropping off at MIA - they charge $3.69/gal where the places down the road charge $2.27/gal

7 Seater Passenger Van (MVAR)

Orlando International Airport (MCO) on 24 Mar 2016

Customer rating:


Great booking experience and really competitive prices. When we arrived, using the terminal option at Alamo was a great time saver. This was emailed to me by USA Car Hire and it was made clear that it was necessary to pre-register which I did. I use USA Car Hire every year and have no hesitation in recommending them above any other firm I've used previously.

7 Seater Passenger Van (MVAR)

Orlando International Airport (MCO) on 24 Mar 2016

Customer rating:


Excellent service. Quick and attentive

Fullsize 4 Door (FDAR)

Miami International Airport (MIA) on 24 Mar 2016

Customer rating:


Very easy and nice to have a known price before you go there. Have used many times before and will continue, simple good service thank you.

Premium 4 Door (PDAR)

Orlando International Airport (MCO) on 24 Mar 2016

Customer rating:


Everything went as hoped. Kiosk pick up went smoothly, car was great and return was quick and easy.

Standard SUV (SFAR)

Orlando International Airport (MCO) on 24 Mar 2016

Customer rating:


All good

Compact 4 Door (CDAR)

Tampa Airport (TPA) on 24 Mar 2016

Customer rating:


While working with USCarHire was fine, Alamo had some issues. Check-in: we were told we couldn't use the kiosk because we had vouchers. The lady at check in was nice, but tried to get us to upgrade to another car, which we didn't need - she tried about 5 times, which was annoying when tired from a long haul flight. We didn't upgrade and the car, a Nissan Versa, was the right size for us (2 adults, 1 child, 1 large and 3 medium suitcases). The 2 biggest problems were 1)the GPS hookup did not work (we brought our GPS and the fuse was blown on the lighter socket) and 2) There was no one available to register our return of the car, which is of concern. When we went to the desk to say this, the woman said to 'keep an eye on your Visa bill.' but she couldn't help us (!) Also, we are unsure how we will be charged for the tolls, since Florida has a cashless system or you can get a fastpass- they photograph your license plate and then bill you. Alamo charge on top of this. No mention of the FASTPASS was made by the lady at the check in. Perhaps you could offer this to people as part of Platinum inclusive? Or suggest a way for people to deal with this issue. Overall, good experience with US Car Hire, who answered all my questions prior to the trip, but mediocre experience with Alamo. By the way, it is extremely important that the extra driver is listed on the voucher as included (if you've paid for this) - my first voucher did not include this (which we'd paid for) and I asked US Car HIre to send me one which included it, which they did. The first thing the Alamo person said was that the additional driver was not included - if I did not have it on the voucher, my wife would not have been able to drive. Thankfully, I did and it worked out.

Compact 4 Door (CDAR)

Orlando International Airport (MCO) on 24 Mar 2016

Customer rating:


Great value for money cheap on petrol. Cheap to fill air conditioning may need looked at as we didnt find it as cold as it should be. I would definitely recommed GPS to anyone traveling to U.S you would be lost without it.

7 Seater Passenger Van (MVAR)

Los Angeles International Airport (LAX) on 24 Mar 2016

Customer rating:


Nice, easy check in. Great quality if vehicle - nice and tidy. A joy to use, will use again.

7 Seater Passenger Van (MVAR)

Los Angeles International Airport (LAX) on 24 Mar 2016

Customer rating:


Really happy with the friendly, helpful service that we received. Great quality car and a great price.

7 Seater Fullsize SUV (FFAR)

Orlando International Airport (MCO) on 24 Mar 2016

Customer rating:


Very quick process. Car was in excellent condition with under 3000 miles on the clock.

Standard SUV (SFAR)

Orlando International Airport (MCO) on 24 Mar 2016

Customer rating:


US Car Hire was very easy to use and provided all the information we needed to allow us an easy vehicle pick up. We would definitely use them again.

7 Seater Fullsize SUV (FFAR)

San Francisco International Airport (SFO) on 24 Mar 2016

Customer rating:


Excellent

12 Seater Passenger Van (FVAR)

Orlando International Airport (MCO) on 24 Mar 2016

Customer rating:


The assistant at the desk was very pleasant and helpfull the only thing was you should be informed when you pick up your vehicle that they will add the cost of a tank full of petrol otherwise was a good experience

7 Seater Passenger Van (MVAR)

Orlando International Airport (MCO) on 24 Mar 2016

Customer rating:


The whole booking experience was really easy. Took the voucher to the National desk, and had the car within a few minutes, couldn't have been simpler......