What Do Our Customers Say?

Intermediate SUV (IFAR)

Orlando International Airport (MCO) on 14 Nov 2012

Customer rating:


I’ve hired Alamo cars twice. Prior to our first pick-up we’d been warned to expect ‘hard-sell’ tactics at the airport and were pleased the man at the counter readily accepted our No Thank You. This year we had paid for an intermediate SUV. The salesman absolutely insisted it would not be big enough for two of us with luggage, he also told me we had no road-side assistance. I insisted we did not need a bigger vehicle and that we HAD taken out road-side assistance (I had the paperwork to prove it). He persisted and said he’d ask his supervisor to cut us a deal on a larger vehicle. Even though we told him we weren’t interested he left, and then returned with a price he assured us was excellent. I told him we’d alrady paid over £1100 car hire for the holiday and we weren’t about to pay any more under any circumstances. He was less than pleased and rudely snapped that he was only asking. We didn’t want to pay for petrol at the outset, preferring to fill up ourselves. But he got quite argumentative and insisted on knowing why. He asked how much the petrol was per gallon in America and when I couldn’t tell him he asked how I knew it would be any cheaper to fill up elsewhere. We were worn out from the journey, so folded on this argument and agreed to pay for a full tank from them. On collection the car was barely ¾ full, the price per gallon was dearer than other petrol station nearby, so we definitely lost out with that. When we collected the Jeep Liberty, it was nightfall, the parking area was not well lit and the car was running with water as it had just been washed. So, we were unable to see there was cosmetic damage to the back door until we saw the car in daylight next day. I rang the customer care number and was told to ring the airport. There was no reply. I rang customer care again and was told contact a local hotel that has an Alamo desk. I got no reply. I rang customer service a third time and had to insist the representative took details of the damage. It was all very frustrating and time-taking on the first day of our holiday. Only my experience in picking up and reporting the damage was less than good. In all other aspects I was pleased and would use them again.

Intermediate 4 Door (IDAR)

Orlando International Airport (MCO) on 14 Nov 2012

Customer rating:


Rental agreement specifically stated that no other payments/add-ons were due on collection of vehicle. However on receiving the vehicle I was informed that CDW and LDW were not included. This was not an issue with Alamo, the problem was caused by US Car Hire.

Fullsize 4 Door (FDAR)

Orlando International Airport (MCO) on 14 Nov 2012

Customer rating:


US Car Hire was perfect again no issues at all. I did Savetime with Alamo but had to enter the details agaion at the Self Service Terminal but still quicker that the queue. Just the Savetime details wasn't there. I expect Alamo has change the system again

7 Seater Passenger Van (MVAR)

Orlando International Airport (MCO) on 14 Nov 2012

Customer rating:


Very good experience

Intermediate SUV (IFAR)

Orlando International Airport (MCO) on 14 Nov 2012

Customer rating:


easy to use website. good prices apart from the Sat Nav which i didnt get but seems expensive.

Intermediate SUV (IFAR)

Orlando International Airport (MCO) on 14 Nov 2012

Customer rating:


Once again, great experience with you guys. I hope I would be able to use the kioske to avoid people at alamo (always trying to sell me more insurance, services I don´t want).

Fullsize 4 Door (FDAR)

Orlando International Airport (MCO) on 13 Nov 2012

Customer rating:


We were very disappointed at first, because we wanted to a rent a full size car. There wasn't any, so they decided to give us a Grand Caravan. We wanted a nice car for our holiday, not a huge family car. The guy at the pick up station was really nice to us, he tried everything, so at the end he gave us a SUV, a GMC Acadia and free gas. We had silver insurance package, so we already paid everything. When we dropped off the car at the airport, they charged us $201. We asked that what is it, and the other guy told us, that it will be charged. We don't really understand it. So we paid more than the actual price and we would like to get it back.

Fullsize 4 Door (FDAR)

Orlando International Airport (MCO) on 13 Nov 2012

Customer rating:


Great customer service at a fantastic price! Used the electronic terminal so didn't have to stand in line at the Alamo desk. Have been using uscarhire.com 3 or 4 times a year for my car hire needs and always received 1st class service.

Compact 4 Door (CDAR)

Orlando - Walt Disney Car Care Center on 13 Nov 2012

Customer rating:


Good

Intermediate 4 Door (IDAR)

Orlando International Airport (MCO) on 13 Nov 2012

Customer rating:


Smooth, easy transaction as always

Economy 2 Door (ECAR)

Orlando International Airport (MCO) on 13 Nov 2012

Customer rating:


Very good service, very useful being able to check-in online. Very quick

7 Seater Passenger Van (MVAR)

Orlando International Airport (MCO) on 13 Nov 2012

Customer rating:


A very good all round experience.

Intermediate SUV (IFAR)

Orlando International Airport (MCO) on 12 Nov 2012

Customer rating:


Your ordering process worked well but Alamo was not great. The booth would not accept my booking and I needed to queue for an agent. And not a great choice of vehicles, Jeep or Kia and I took a Jeep which was awful.

Intermediate SUV (IFAR)

Orlando International Airport (MCO) on 12 Nov 2012

Customer rating:


First class service throughout which includes customer service from yourselves, prices and low deposit.

Intermediate 2 Door (ICAR)

Orlando International Airport (MCO) on 12 Nov 2012

Customer rating:


Great service as always. There were so many cars to choose from as we picked up early in the day.