What Do Our Customers Say?

7 Seater Fullsize SUV (FFAR)

San Diego International Airport (SAN) on 20 Jan 2014

Customer rating:


Enter your comments about the rental or rental process that you think other users may find useful. This could include how easy our site was to use, feedback on our own customer service or anything to do with the experience of actually collecting your car.

Economy 2 Door (ECAR)

Orlando International Airport (MCO) on 19 Jan 2014

Customer rating:


You need a credit card in the name of the driver when you pick up even if payment was by another person

Economy 4 Door (EDAR)

Hawaii - MolokaI Airport (MKK) on 18 Jan 2014

Customer rating:


We booked an economy car, but got an SUV. Car was a bit big for us (only 2 people), and for the island's roads! It's surprising Alamo don't have more small cars on an island with only about 70 or 80 miles of roads and where gas is $5 a gallon! We managed to get through $70 worth of petrol in 5 days (260 miles).

Intermediate 4 Door (IDAR)

Orlando International Airport (MCO) on 18 Jan 2014

Customer rating:


After a very long day - the pick up experience with Alamao was not ideal, especially as I had done all the pre booking detail. The Alamo desk staff was not at all helpful once he knew that everything had been prepaid in advance through US Car Hire. Still tried to sell additional insurance etc. Only directed to selection of car - several choices, however NOBODY offered any assistance in car selection or operation etc. Customer service was overall very poor & personnel generally rude. Expected more help - particularly as we were in the USA & totally different to UK . Car functioned ok, but midway through rental oil change message continuously displayed. Amazed that routine service / maintenance does not occur prior to rental. THE ONLY THING THAT WOULD MAKE ME CHOOSE ALAMO AGAIN IS THEIR PRICING. THEIR SUPPORT WAS VERY POOR..

Standard SUV (SFAR)

Orlando International Airport (MCO) on 18 Jan 2014

Customer rating:


Since the last car I hired from US Car Hire was my 35th in just over 10 years, I think it's safe to say I like dealing with them! Their website's easy to use, the rates are always competitive and their service is excellent - what more could you ask for?

7 Seater Fullsize SUV (FFAR)

Los Angeles International Airport (LAX) on 18 Jan 2014

Customer rating:


Once again, the whole process of collecting the car was seemless, this's as now become the norm when hiring a car in the US when using US Car Hire. The prices are always very competitive and the vehicles are all as described. Very happy with the service and will be using them again in March when I am in Atlanta.

Fullsize 4 Door (FDAR)

Orlando International Airport (MCO) on 18 Jan 2014

Customer rating:


We have used this site several times and have never experienced any problems. The site is easy to understand even for someone like me whose knowledge of computers is fairly limited.

7 Seater Fullsize SUV (FFAR)

Orlando International Airport (MCO) on 17 Jan 2014

Customer rating:


Overall our rental experience was great, very smooth and easy. The car we received from Alamo was virtually brand new, well presented at pick up and had a very decent spec. The toll road charges system also works great and seems a reasonable cost across the duration of our rental. Our only very slight issue was that it seemed irrelevant that I had 'checked in' on line. Using the kiosk worked OK and avoided the risk of up selling. However care is needed as some of the wording used can be confusing. (Might have something to do with flight fatigue as well.) I think it could also be simpler as I seemed to be re entering details I'd already entered via their web site when I registered to use the kiosk.??

Compact 4 Door (CDAR)

Orlando International Airport (MCO) on 17 Jan 2014

Customer rating:


good

Standard Convertible (STAR)

Orlando International Airport (MCO) on 17 Jan 2014

Customer rating:


Worked great. Queue was large, but there were a lot of counter staff. Upgraded to Camaro Convertible. Great car, but you couldnt put the top down with a suitcase in the boot!!!

Fullsize 4 Door (FDAR)

Orlando International Airport (MCO) on 17 Jan 2014

Customer rating:


Use ATM style booths as they are much easier

7 Seater Fullsize SUV (FFAR)

Tampa Airport (TPA) on 17 Jan 2014

Customer rating:


Everything really smooth vehicle was as expected and rental process was quick. Would have no hesitation in using US Car Hire in the future.

Fullsize 4 Door (FDAR)

Orlando International Airport (MCO) on 16 Jan 2014

Customer rating:


Good car and good service. Trunk could have done with bring a bit larger.

Mini Passenger Van (MVAR)

Miami International Airport (MIA) on 16 Jan 2014

Customer rating:


Was absolutely perfect! Thank you very much!

7 Seater Passenger Van (MVAR)

Orlando International Airport (MCO) on 15 Jan 2014

Customer rating:


good quick collection as usual, nice low mileage car.