What Do Our Customers Say?

Intermediate 2 Door (ICAR)

Orlando International Airport (MCO) on 29 Nov 2012

Customer rating:


As ever usacarhire customer service was excellent. Easy to use and back up to queries first class. I wish I could say the same for Alamo. Car pick up procedure on arrival was confusing and their paperwork difficult to follow and appeared contradictory. I suggest that you view the receipt given on returning the car very carefully to ensure there are no hidden charges AND also that you are not rushed, double checking that you check you have got everything, particularly small items. Choice of car on arrival is confusing e g Intermediate = Mid Size. It's always great to know that you have usacarhire's service as a back up to ANY queries. I never consider using any other car rental company on trips to Orlando.

7 Seater Passenger Van (MVAR)

Los Angeles International Airport (LAX) on 29 Nov 2012

Customer rating:


The first rented GPS was unable to charge via car charger and cost me US70+ to get a cab to bring me back to Alamo for a replacement. It would a scale of 5 if this incident does not happen to me.

Intermediate SUV (IFAR)

Miami International Airport (MIA) on 29 Nov 2012

Customer rating:


Everything was great, the car was very clean a in a very good conditions, i just took a little long, renting the car when we got to the airport, i think beacause it was a busy season, there were many many persons on line, but i really recomend it...

Luxury 4 Door (LDAR)

Jacksonville Airport (Florida) (JAX) on 29 Nov 2012

Customer rating:


As usual, easy to book and worked out well. The guidance on insurance in the US is very useful and helps avoid the renter being 'held to ransom' in the US!

Fullsize 4 Door (FDAR)

Orlando International Airport (MCO) on 27 Nov 2012

Customer rating:


Good choice of cars on arrival. Great all inclusive prices and 1st class customer service.

Intermediate 4 Door (IDAR)

Los Angeles International Airport (LAX) on 27 Nov 2012

Customer rating:


GREAT SERVICE. THANK YOU

12 / 15 Seater Passenger Van (FVAR)

Miami International Airport (MIA) on 27 Nov 2012

Customer rating:


Everything went fine. Good service from uscarhire as well as Alamo

Standard Convertible (STAR)

Orlando International Airport (MCO) on 26 Nov 2012

Customer rating:


I rented a 'Ford Mustang or similar'. Got the car, a white 2012 or 2013 Chrysler 200 convertible from the airport garage. Saw two Mustangs but I forgot to insist on them, because they weren't on the file of convertibles where I could choose from; they were placed apart and near the check-out door. So silly me chose from a row of maybe 6 Chrysler 200s instead. Picked the one with the lowest mileage -- around 8500mi. Trunk space was enough for 2 big suitcases plus 1 carry-on when the roof was up. Thoroughly enjoyed driving this car on Florida's expressways! Airport rental kiosks weren't working but check-out was smooth and fast from the counter. Car return at Disney Car Care was also smooth and efficient, took less than 10min. I haven't gotten my credit card bill yet so I don't know if I've been charged any extra. But I will rent from USCarHire again and can recommend them highly to anyone.

Fullsize 4 Door (FDAR)

Miami International Airport (MIA) on 25 Nov 2012

Customer rating:


despite dozens of emails to get the initial order sorted and booked the actual two car hires from MCO to Miami (11 day break) and then Miami to MCO went smooth as clock worth.

Economy 2 Door (ECAR)

Orlando International Airport (MCO) on 24 Nov 2012

Customer rating:


no queues at alamo. great service and was remembered from year before. upgraded car for 11$ a day to a dodge charger. very happy great service

Economy 4 Door (EDAR)

Orlando International Airport (MCO) on 24 Nov 2012

Customer rating:


Car hire pickup and return very smooth. Would've given 5 out of 5 but i did not as the "obvious" car rental bar code stickers in 4 places in the various windows. In my view this is a clear signal to any potential car-jacker "Hey i'm a rental"

Compact 2 Door (CCAR)

Orlando International Airport (MCO) on 24 Nov 2012

Customer rating:


Very quick at the desk, picked a car from the compact lane and went through the barriers in no time at all. It was only when we returned the car we were told we had an intermediate and that the gas price was more. We explained that it had come from the compact lane and were told to go to the kiosk. A few minutes at the kiosk and all was sorted satisfactorily. We are just waiting for the final figures to check that they did sort it okay.

Fullsize 4 Door (FDAR)

Orlando International Airport (MCO) on 24 Nov 2012

Customer rating:


got an impala which was nice but realsed it did not have key fob and no central locking.drove back to airport next day 45 miles each way and changed car for an altima which was nice. they knocked $15 off my bill. not a lot when you consider milage and time involved.

Fullsize 4 Door (FDAR)

Orlando International Airport (MCO) on 24 Nov 2012

Customer rating:


No problems with the vehicle at all although would have preferred an 'Impala' but none were available.

Intermediate 4 Door (IDAR)

Miami International Airport (MIA) on 24 Nov 2012

Customer rating:


the year 2011 could rent two vehicles in orlando time which was great experience. but this year it was the opposite with the treatment of poplar in miami. from the moment you collect your vehicle to be delivered could never count on the help of the staff at the airport alamo miami. next year I will think very well before returning to rent another vehicle with you