What Do Our Customers Say?

7 Seater Fullsize SUV (FFAR)

Orlando International Airport (MCO) on 06 May 2012

Customer rating:


my only complaint would be that the fastrack machine in the airport didn't work

Intermediate 2 Door (ICAR)

Orlando International Airport (MCO) on 06 May 2012

Customer rating:


The agent at Alamo was very rude! the pick up process was long and I had a problem from the moment I spoke to him. I walked away angry and my wife completed the pick up process. As a customer who rents for 5 months each year always from Alamo and always from US Car Hire I would expect the process to be easy.

Fullsize 4 Door (FDAR)

Orlando International Airport (MCO) on 05 May 2012

Customer rating:


Usual good hire

7 Seater Minivan

Miami International Airport (MIA) on 04 May 2012

Customer rating:


The service was the best by far that i've used in 20 or so visits to Florida. Cant think how you can improve anything.Excellent ! can i say a special thanks to your Roulla Dicarlo for the help given

Standard SUV (SFAR)

Tampa Airport (TPA) on 04 May 2012

Customer rating:


Excellent happy with the car and THE upgrade provider

Economy 4 Door (EDAR)

Orlando International Airport (MCO) on 02 May 2012

Customer rating:


Once again we used Alamo and, once again we had no problem with the agent at the desk. I chose a Ford Focus from the line-up of available cars. We had only had the car for two days and had done very little mileage when we had a puncture. Fortunately we were parked in the golf club restaurant car park when we noticed it. We contacted Alamo and they said that they would have a breakdown vehicle with us within the hour. Fortunately we had bought the break down cover available through uscarhire and so the cost of the call out would be covered. After several phone calls and no sign of the break down vehicle, the restaurant manager took pity on us and got a member of staff to change the tyre. I then telephoned to cancel the recovery vehicle, which had, apparently gone to the wrong address. I was told that we could only drive the vehicle at speeds lower than 50 m.p.h. and that we must either take the tyre to be repaired or go to the nearest Alamo depot for a replacement vehicle. We must not travel for more than 100 miles on the spare tyre. As we pulled out of the car park, the recovery vehicle arrived. The following day we went to the nearest Alamo depot and changed the car. The vehicle that we were given was very basic and, as we were in Florida for over six weeks, I was not very happy! I had already contacted Alamo customer service to voice my displeasure at the length of time that we had been kept waiting and had received an apologetic email response very quickly. When we returned to the villa with our very disappointing replacement vehicle there was another email from Alamo. I contacted them and they offered to bring us a replacement car, but I explained that we had already collected a replacement, although I was not happy as it was very small and very basic and we still had such a long time ahead of us. The agent then offered to bring us a full size replacement car, which they did. We were given a Toyota Camry for the rest of our stay. The call out fee and the cost of the tank of fuel were also deducted from our bill. I feel that my complaint was dealt with very professionally and I ended up being completely satisfied with the service that Alamo provided.

Seven Seater SUV / 4x4

Orlando International Airport (MCO) on 01 May 2012

Customer rating:


excellent service as usual. regular user of USCar hire. Alamo kiosks did not recognise the booking, otherwise perfect.

Intermediate 2 Door (ICAR)

Tampa Airport (TPA) on 28 Apr 2012

Customer rating:


We have been using your company now for a good many years going to Florida sometimes twice a year. We have always been pleased with the service given and never had a problem.

Intermediate 4 Door (IDAR)

Orlando International Airport (MCO) on 24 Apr 2012

Customer rating:


As usual the car hire was excellent as we use your car hire at least twice a year I do not have any complaints it was very easy.

Intermediate 4 Door (IDAR)

Orlando International Airport (MCO) on 11 Apr 2012

Customer rating:


Excellent service as always. I wouldn't use anyone else for my Florida car hire!

Standard SUV (SFAR)

Miami International Airport (MIA) on 06 Apr 2012

Customer rating:


Excellent service and price. Will use you again and also reccomend to all my travel friends

Economy 2 Door

Miami International Airport (MIA) on 31 Mar 2012

Customer rating:


The car was easy to book and straight forward collection/return. We have recommended US Car Hire to our guests and we will definately use them again.

Economy 2 Door

Orlando International Airport (MCO) on 14 Mar 2012

Customer rating:


This hire was for myself on a maintenance visit, we usually have a larger vehicle. On this visit the company had run out of the vehicle type ordered so I was given a free upgrade from and economy car to the next grade free of charge. A nice newish car, not many miles on the clock and again a trouble free passage through the hiring process.

Luxury 4 Door (LDAR)

Orlando International Airport (MCO) on 05 Mar 2012

Customer rating:


Great customer service from US Car Hire. Quick and easy booking process. On arrival at MCO we got the exact model of car we had booked.

Intermediate SUV (IFAR)

Orlando International Airport (MCO) on 02 Mar 2012

Customer rating:


We got a minivan as there was not available SUVs when we arrived. We switched the next day to a Jeep Grand Cherokee.