What Do Our Customers Say?

Standard 2 Door (SCAR)

Los Angeles International Airport (LAX) on 25 May 2013

Customer rating:


I had arranged to use the automated collection machine but my booking would not work so had to queue for an agent. Apart from that the experience was very good

Intermediate 4 Door (IDAR)

Sanford International Airport on 25 May 2013

Customer rating:


Pleased with the speed of service. Didn't like the hard sell trying to get me to make upgrades on my car hire. Also did not like the fact that the person who got my car insinuated that I should give him a tip. A map to where your customers should return the car would have been nice or at least an acknowledgement that your offices where the furthest from the entrance to Sanford Airport. I thought I had missed my turn at one point and that I'd need to do a full lap of the airport again. Car was clean and in good condition. I would consider using you again though.

Intermediate SUV (IFAR)

Orlando International Airport (MCO) on 25 May 2013

Customer rating:


Easy process and good price

Intermediate SUV (IFAR)

Orlando International Airport (MCO) on 25 May 2013

Customer rating:


Great, efficient service.

Intermediate 4 Door (IDAR)

Sanford International Airport on 25 May 2013

Customer rating:


very good the best

Standard SUV (SFAR)

Orlando International Airport (MCO) on 25 May 2013

Customer rating:


Excelent service from US Car Hire! They accomodated all my requests and definetely it was cheaper than leasing it directly with Alamo. Before of Alamo's clerks though. I booked a Standard SUV. Before my arrival to MCO I did a reaserch on the available SUV's at MCO (otherwise I would have fallen for that). I knew that they had a variaty of SUVs but when I arrived at Alamo's reception the clerk told me that they only had available two of the smallest SUVs in the market. We told them that we were 4 with luggage and she said that we would not fit there with luggage, she strongly recommended to change to a FULL SUV. Since I knew they had more, I insisted to her that any of those options was ok but that I would choose the SUV at the partking lot. She agreed and when I arrived at the parking lot I found all the other SUVs at my disposal. I obviously chose a Mazda CX-9 which has huge for us!! Everything fit perfectly!

7 Seater Passenger Van (MVAR)

New York - Manhattan - W. 44Th St on 25 May 2013

Customer rating:


All went smoothly, no problems. Excellent service, will defiantly use next time and will recommend to friends.

Intermediate SUV (IFAR)

Boston International Airport (BOS) on 24 May 2013

Customer rating:


We were really pleased until we returned the car and this was nothing to do with your company but Alamo, our petrol cost was higher than the amount we expected based on the size of the tank and the amount that they said that they would charge plus they added a concession recovery fee which we weren't expecting.

Intermediate SUV (IFAR)

Orlando International Airport (MCO) on 24 May 2013

Customer rating:


I found the whole experience to be very good. Staff were very helpful

Standard Convertible (STAR)

Orlando International Airport (MCO) on 24 May 2013

Customer rating:


I found the whole experience to be very good. I was very pleased to be offered an upgrade to the Camaro Convertible too. Overall excellent

Intermediate SUV (IFAR)

Sanford International Airport on 24 May 2013

Customer rating:


Excellent service highly recommended. In and out of Alamo Sanford within 10 mins with free upgrade from intermediate SUV to 7 seaterlSUV - very pleased with this service

Intermediate SUV (IFAR)

Sanford International Airport on 24 May 2013

Customer rating:


I had signed up to use the 'save time' kiosk only to not be able to, and still had to queue which was disappointing. Apart from that we were very happy with our car, helped by Roderick who was wonderful! Just a shame that there was no water to wash the windows and the doors could not close automatically with the key.

Mini Passenger Van (MVAR)

Orlando International Airport (MCO) on 24 May 2013

Customer rating:


The lady on the service desk at MCO was pretty grumpy, didn't raise a smile at all and although she was efficient,her manner was decidely "couldn't be bothered" particularly when we declined roadside asistance and a larger vehicle. Not what we are accustomed to with Alamo. All other aspects of the booking and hire experience with US car hire went very well.

Standard Convertible (STAR)

Miami International Airport (MIA) on 24 May 2013

Customer rating:


It was a very nice experience with this rental. The price was good, the time to Check out was the Best to.

Intermediate SUV (IFAR)

Tampa Airport (TPA) on 23 May 2013

Customer rating:


There were only two of us but we needed a SUV to take a piece of pool furniture to be repaired. We had not realised that it was memorial weekend when we booked so arrived at Tampa to find the car hire garage looking quite empty. We were upgraded to a larger SUV at no extra cost. Only just over 5000 miles on the clock. Enjoyed driving it and found it quite economical on petrol/gas.