What Do Our Customers Say?

Fullsize 4 Door (FDAR)

Houston - George Bush Inter-Continental Airport (IAH) on 14 Jun 2012

Customer rating:


Everything worked perfect. Our car washington new!

Intermediate 4 Door

Orlando International Airport (MCO) on 13 Jun 2012

Customer rating:


The car hire experience with yourselves was fine ; with Alamo less so as I have explained in the e mail I sent you . There is little point in going over the problems we had but we would like a response at some stage to the points we raised .

Intermediate SUV

Orlando International Airport (MCO) on 12 Jun 2012

Customer rating:


Booked a mid size SUV with Alamo. We had a car in the same group last year with Dollar and had a Ford Escape, despite some negative comments from others we actually liked the car and would have been happy with another one. Didn't attempt to use the kiosks as we have never been successful in the past, but the line was short and we were soon at the desk. We had chosen the gold option and enhanced road side assistance and we're not given any "hard sell" to upgrade or include any additional cover. We were directed to the aisle with the mid size SUV's and had the choice between a Chevy , a Jeep, or the Hyudai Santa Fe . We had a bad experience with a Jeep from Miami some years ago ( dirty,smelled of smoke and drank petrol). We chose the Hyundai as it had a good boot. We didn't realise until we were a few miles in to the journey that the car was brand new, only 7 miles on the clock!! It was a lovely car, great all round visibility, an easy drive and did about 27 miles to the gallon. We returned to the airport twice, once to Tampa and once to Orlando to pick up additional members of our party. Adding them as drivers was a quick and easy process. Great service from US Car Hire and from Alamo. Brilliant car, very happy!

Intermediate 4 Door (IDAR)

Orlando - Walt Disney Car Care Center on 12 Jun 2012

Customer rating:


Collected at Disney car centre and asked for the dodge caliber as it is a hatch back and more useful to us than a saloon. Good value at 129 sterling. Staff there are helpful and on previous occasions have changed the car when we had been unimpressed and dissatisfied with the original car given,

Compact 2 Door (CCAR)

Orlando International Airport (MCO) on 11 Jun 2012

Customer rating:


All went smoothly, and this time we brought the car back full with fuel, which worked out much cheaper than the rental company were charging.

Economy 2 Door (ECAR)

Phoenix Sky Harbor International Airport (PHX) on 11 Jun 2012

Customer rating:


The rental went very smoothly, no issues or hidden extras. Alamo was easy to locate and the staff very friendly. I used the sat nav service and it was brilliant. I would highly recommend using this company and will definitely use them next year on my next visit to the US.

Intermediate SUV (IFAR)

Orlando International Airport (MCO) on 11 Jun 2012

Customer rating:


Was told by the clerk on arriving to pick up the car in Orlando Airport that the petrol would be cheaper to pay for on hiring the car so we did, realised afterwards that it wasnt the best way to do this. We should have known better. The car was just great and very clean.

Standard Convertible (STAR)

Orlando - Walt Disney Car Care Center on 11 Jun 2012

Customer rating:


Excellent service, excellent car, made the holiday great fun. Pick up and drop from hotel an added bonus. Completely stress free rental,will use again

Fullsize 4 Door (FDAR)

Tampa Airport (TPA) on 10 Jun 2012

Customer rating:


Everything was excellent. The Alamo desk did try to persuade us to take further roadside insurance ... but we just said no as we knew we had taken it out with USCarHire.

Standard SUV (SFAR)

Orlando International Airport (MCO) on 10 Jun 2012

Customer rating:


Great car. Great service. All very easy. Only comment would be the strange colour of the car - kind of an olive green / gold / bronze. Quite ugly. But otherwise, great ride.

Intermediate 4 Door (IDAR)

Las Vegas Airport (LAS) on 09 Jun 2012

Customer rating:


Fairly smooth transport to car hire pick up. Despite registering in advance the automatic booths would not except our reservation. They only seemed to work with US citizens bookings which was anoying to have to queue after a long flight. We then got the hard sell from the rep over the insurances despite making it clear we had everything covered. After this we got the hard sell about upgrading to a SUV. Anyone who has not done their research or perhaps does not understand fully what they have already paid for could easily get led into paying again. Unecessary stress that you dont need after a long international flight. We stood firm and got what we had paid for. Funny thing went we got to parking lot we were given a free upgrade as the had no cars left in our group so we got the SUV for nothing. Overall good experience from US Car hire but Alamo can be a pain with their pushy staff.

7 Seater Fullsize SUV (FFAR)

Sanford International Airport on 09 Jun 2012

Customer rating:


I picked the car up during a thunderstorm and was intitially quite happy. However, after a couple of days I noticed that the car was rather dirty inside and full of bumps and scratches on the outside. This wasnt up to the standard I expected from Alamo (who i previously hired through). I picked the option to fill my tank up in advance (at uscarhire), which i did. But i was immediately given a $120 dollar bill for not returning it full. I complained about this and was made to feel like an idiot, by the rental staff. Even though it was not my fault. In future, i would appreciate a better service by counter staff and a better awareness of their job and of course a car worthy (clean/free of scrathes etc) of my £440 rental charge.

8 Seater Passenger Van (SVAR)

Orlando International Airport (MCO) on 09 Jun 2012

Customer rating:


I paid £573.00 GBPounds to hire a car from your website which I thought was suitable afte I had researched the car on the internet prior to booking, but on arrival at the Alamo desk I was told in no uncertain terms that the car was not a suitable size for us!! We were a party of 4 Adults and two very small children.I then ended up paying another $35.99US Dollars per day after voicing my comments and a little wrangling as I was told the price should have been around $50 US Dollars per day! This came to an additional total of $463.79US Dollars for the car plus I was charged a Airport Access fee, which I thought had been paid initially and then further Sales Tax! I did ask why this car was not on the site and was told that the larger ones are not put on and can only be hired when you arrive.My question is why! What can you do when you arrive tired, hot and the children needing attention, apart from accept this proposal. If I had said no I am sure I would have been refused the car that I had originally paid for! I would call this a form of sharp practice! I am travelling to Florida again in December, but only 2 of us this time and after this experience I am not sure if I would consider using you again or reccommend your site but I would appreciate your comments on this matter as I am not sure where my disatifaction lies. Is it with you or Alamo for not showing this car on their site.

Standard Convertible (STAR)

Las Vegas Airport (LAS) on 09 Jun 2012

Customer rating:


your staff were very good & nice aswell i got the car i wanted which made a dream come true to drive a mustang in the USA i will be using you in the future & i will be telling all my friends that come to the USA THANKS FROM THE MURRAYS FI SCOTLAND

Economy 2 Door (ECAR)

Pensacola Airport (PNS) on 09 Jun 2012

Customer rating:


Pensacola the day we were due to leave experienced torrential rain ie driving was unsafe. I called the company explained that I wanted to delay 24 hours, no problem. The gentleman behind the counter very helpful with his suggestions on what car to have considering the amount of luggage we had