What Do Our Customers Say?

Intermediate SUV (IFAR)

Orlando International Airport (MCO) on 18 Nov 2012

Customer rating:


Coud not use Alamo Kiosk as they were 'not working'. Sales rep tried to make me upgrade for 'only $10 per day' to a bigger vehicle and then tried to sell me the extra insurance, despite being told that we already had it. I suspect the kiosk was turned off so that the hard sell could be tried ! SUV was very good and we had a large choice of vehicles to choose from. Very efficient vehicle return system.

Intermediate SUV (IFAR)

Orlando International Airport (MCO) on 17 Nov 2012

Customer rating:


I ordered and paid for a small SUV but got a ford focus instead, so my car was cheaper than what I paid for.. But booking etc was good..

Intermediate 2 Door (ICAR)

Orlando International Airport (MCO) on 17 Nov 2012

Customer rating:


Everything went perfectly without a hitch from the time I made my booking with US Car Hire through to when I returned my car after my three week's holiday. Would highly recommend US Car Hire for car hire in America. Ger Lawlor

Intermediate SUV (IFAR)

Orlando International Airport (MCO) on 17 Nov 2012

Customer rating:


rental went very smoothly no wating around.

7 Seater Passenger Van (MVAR)

Orlando International Airport (MCO) on 17 Nov 2012

Customer rating:


No queue at rental car desk. Brand new vehicle (350 miles on the clock!). No problems at all.

Intermediate SUV (IFAR)

Orlando International Airport (MCO) on 17 Nov 2012

Customer rating:


The booking process was very easy and straight forward and we will definitely use USCar hire again in the future. The only problem we had was that despite registering for "save time" before our trip the Alamo Kiosk let us enter all our details but then said we needed to go to the desk to complete our booking. Fortunately there was no queue otherwise I wouldn't have been happy. The car was clean and new with only 4,000 miles on the clock so I have rated our experience as 4/5. We still prefer the Dollar Express service.

7 Seater Fullsize SUV (FFAR)

Fort Lauderdale International Airport (FLL) on 16 Nov 2012

Customer rating:


Vehicle was Brand New , an Absolute Delight.

Economy 2 Door (ECAR)

Sanford International Airport on 16 Nov 2012

Customer rating:


everything was great!!

Intermediate 2 Door (ICAR)

Orlando International Airport (MCO) on 16 Nov 2012

Customer rating:


This is the first time I have had a problem with my Car Hire I collected the car at 06:26 on the start day adn was told it neede to be returned by 07:00 on the 17th December despite the booking being for 18:00 return on that date, but so early in the morning I didn't really pick up on it Once I noticed this I contacted you and through your very prompt assistance was advised that Alamo had confirmed the booking was valid until 18:00 When the car was returned to airport I was given a bill for $90odd for late return despite the car being returned at about 17:45 on the correct date I had to go and spend 20 minutes with the duty manager to get it sorted and he confirmed that I had returned the car within the rental period and did not understand why I was being billed He cancelled the additional payment and I was not charged but I could have done without the additional hassle on my return flight especially as I had tried to sort the potential problem in advance

Economy 2 Door (ECAR)

Orlando International Airport (MCO) on 15 Nov 2012

Customer rating:


Process smooth. Car fine - one of the more frequently used rental with over 19,000 miles on the clock - but limited choice when I arrived. Would use US Car Hire and Alamo again.

Economy 4 Door (EDAR)

Miami International Airport (MIA) on 15 Nov 2012

Customer rating:


An hour to Pick up a car. Not very good to make customers wait standing in line for that much time. O sincerely after that i will think twice before using your services again.

Compact 2 Door (CCAR)

Miami International Airport (MIA) on 15 Nov 2012

Customer rating:


Compact 2 Door was unavailable,we were very happy with the Ford. The only major problem was on arrival despite the registering for pick up without waiting,which was a major selling point for us, the computer did not recognise the information which was correct as required by you,this was a great shame...we qeued for 1hr 15mins!!!...........

Fullsize 4 Door (FDAR)

Houston - George Bush Inter-Continental Airport (IAH) on 15 Nov 2012

Customer rating:


Thank you very much everything was great!

Intermediate SUV (IFAR)

Orlando International Airport (MCO) on 15 Nov 2012

Customer rating:


Very easy and very good service!

Standard 2 Door (SCAR)

Fort Lauderdale International Airport (FLL) on 14 Nov 2012

Customer rating:


Great service.