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US Car Hire

For all your Florida car hire, California car hire, rest of US car hire and car rental in the rest of the world. Hassle free car rental at competitive rates.

Feedback from some of our existing car hire customers - Page 1

Below is a selection of comments received from some of our customers. We pride ourselves with our high level of customer service compared to other car rental agencies. As a result, combined with excellent rates and knowledgeable staff, we have a large core of very happy and repeat car hire customers. We encourage you to email us using the form at the bottom of this page with your comments about us.

Fabulous service, never let us down. Big shout out to Carolyn x
Samantha robson

Added on: 10 Jan 2024

This without doubt is the best car hire company for UK citizens visiting the USA, all extras and insurances included in a very competitive price, would highly recommend
Alan Moss

Added on: 17 Dec 2023

Just to say thank you for your prompt, personal, efficient, excellent service you gave me on my recent booking. 3 times I had to amend the booking due to flight changes. Highly recommend your company. Price always great also!
Thanks again!
Oonagh Devenney

Added on: 16 Dec 2023

Just back from Orlando,used Alamo again as they are no up selling at kiosk,even got free upgrade..thanks again Carolyn for your help..best car hire site out there
John herdman

Added on: 21 Nov 2023

I used USCARHIRE from years ago, always witht the best rates. But, on my last rental I had some problems to pay due the security ystems of the banks. I sent an email to USCARHIRE asking for help to solve this, and Carolyn Parry answered me very fast and she help me to solve the problem and reserve the car. Thank you very much Carolyn ¡¡¡ Great customer service ¡¡

Added on: 10 Nov 2023

Just back from a three week stay and hired an intermediate SUV with Thrifty. Excellent service from original quote to payment and receipt of voucher. Thrifty were also great, I usually use Dollar or Alamo but very happy with the service from Thrifty.
Many thanks to the Orlando villas team for this service.
Graham Kemp

Added on: 03 Nov 2023

I have been a regular visitor to Florida for many years and US Car Hire is my go-to car rental company. It‚s hard to beat their prices and level of customer service, so why would I spend time looking elsewhere? Great job guys!
Neil Silver

Added on: 12 Oct 2023

I have used US Car Hire for at least 10 years and wouldn''t use anyone else. The service is second to none and I recommend to everyone looking for car hire. Thanks to Carolyn and the Team for being awesome :):):)
Anne Lindsay

Added on: 09 Oct 2023

A fab company who will sort out any issues or problems you have ,Carolyn was amazing any problem will be sorted out asap !would recommend to anybody .
Corrinda humphries

Added on: 06 Oct 2023

I have booked through Uscarhire previously and always had great service, on this occasion I messed up my booking but Carolyn was extremely helpful and patient with me and everything was sorted quickly and efficiently.
I highly recommend uscarhire, their customer service is exceptional
John Prendergast

Added on: 02 Oct 2023

I do book on occassion with you but book cars for my daughter when visiting Florida. I have visited the US for over 50 years and hire cars regularly
By far you are the best especially offering clarity about insurance other rental companies avoid. Would recommend you
Alan Moss

Added on: 02 Oct 2023

As usual , great service from US car hire .
Massive thanks to Carolyn who made changing our booking so easy with nothing being a bother .
Laura mccabe

Added on: 08 Sep 2023

Carolyn was so helpful in helping me rearrange my car hire during the recent hurricane in Florida. It was reassuring to know that she had contacted Alamo on my behalf to find out what we had to do. I have used uscarhire.com frequently over at least the the past ten years for our trips to the States and have always found it to be competitively priced with helpful, efficient staff. Wouldn’t hesitate to recommend. Thank you!
Sue Dunkerley

Added on: 04 Sep 2023

We have been traveling to Florida many times every year for the past 23 years and have a very mixed experienced of all of the car hire companies we used. Just over 2 years ago we came across usacarhire and they have been impressive on every occassion we booked with them. We cannot fault them in any way unlike their competitors.
Colin Thompson

Added on: 21 Aug 2023

I decided to extend my trip to Orlando by five days , I emailed asking for my rental to be extended. Carolyn Parry responded suggesting I rebook which would be more cost effective.I had to email Carolyn various times with regard to the cancellation and rebooking, she responded every time in order to help me .
I cannot express how much I appreciate her help not only with regard to this booking but bookings over the last few years. I have booked many vehicles over the last 10 years . Please pass on my thanks to Carolyn, she is a an amazing asset to your company.
Colin Ellard

Added on: 18 Aug 2023

I have used Carhire now for many years.
Great company, flexibel and reliable.
Great job, continu this way.
Edwin van der Hart

Added on: 17 Aug 2023

Carolyn is always extremely helpful and prompt when we have to alter bookings. We‚ve been customers for over 10yrs and won‚t book with any other company. Highly recommend
David Vaughan

Added on: 01 Aug 2023

Had 1 or 2 queries and alterations due to price changes by supplier, namely Alamo, but these got dealt with in an easy manner. I was concerned about being a nuisance but Carolyn didn''t seem to mind and got things sorted very quickly and without any fuss.

What more can you ask for. Why risk going elsewhere even if they were cheaper, which they aren''t.

Have used you before, on several occasions and are my first go to when renting a car.
Terence Potter

Added on: 25 Jul 2023

As always excellent service and price from us car hire. Always available to answer and questions or change/alter booking with no cost whatsoever.
I have used the company since 2003 and always find the best prices etc

Added on: 22 Jul 2023

I have been using USCARHIRE for so many years and every single time they have been extremely helpful and informative. Add competitive prices too. What more can you ask for. I always ask lots of questions before I make up my mind about which type of car and there is no hesitation in explaining the differences. Sorry I’m a nuisance🤦‍♀️. Thank you.
Caroline Soper

Added on: 21 Jul 2023

5⭐Easy to deal with, Carolyn in customer service is excellent, keeps things nice & simple 👍🏻

Added on: 21 Jul 2023

Evertime I have used UScarhire.com for a car rental in the US it has been very well.
Only this time with a rental through Alamo the fuel tank was not full and the car was not suited for 3 large suitcases (which car I had chosen), but only for 2 large suitcases so I had to put one in a passenger seat. Other options were not available.
Car itself (Jeep Compass) was fine.
Johannes Kouters

Added on: 14 Jul 2023

As usual, my car hire through US Car Hire, was exceptionally easy from booking online, to picking my car up at the desk in Orlando. Upon returning to the UK, Carolyn from USCar Hire, helped me to sort out a query with Dollar that I had experienced.
First class service. Would highly recommend.
Steve Schwartz

Added on: 01 Jul 2023

We have used uscarhire for 6 years in a row, very competitive rates. This year we booked a car hire from the U.K for hire in Orlando for 17 days at a good rate, paid a deposit, at the time of full payment i checked the site again because rates can fluctuate, we found the same car for a lot less!! but no problem from uscarhire, got intouch and spoke to Carolyn Parry she cancelled the prevoius booking, refunded the difference in price and made us a new booking at this better rate. What else can you ask for? Efficient & professional communication from Carolyn. Many Thanks

Added on: 29 Jun 2023

Swift and professional response to query and successful resolved. First time user would definitely recommend.
Thanks again

Susan Molden
Susan molden

Added on: 08 Jun 2023

I have been a customer of USCarhire for many years including through the Covid lockdown. The prices are always competitive and the service is superb.
When Covid hit our holiday plans in 2020 I received an immediate full refund (far quicker than the airlines!) and this year when I wanted to change my booking the team were brilliant and made the changes for me.

Great service!
Ian Collins

Added on: 25 May 2023

Excellent so far from US Car Hire, so let‚s hope Dollar keep up their end! Particularly pleased with the rapid response to some queries by Carolyn Parry who replied quickly and fully.
David Sussex

Added on: 24 May 2023

Perfect hire, brand new 2023 model car, smooth and easy transaction. No complaints about US Car Hire, just make sure the workers on the desk when you collect the car don’t try and charge you for extra roadside assistance and don’t even tell you about it! Sorted out and money refunded promptly by Carolyn at US Car Hire, will be using again on our next trip as previous.

Marcus Poliszewski

Added on: 19 May 2023

Perfect hire, brand new 2023 model car, smooth and easy transaction. No complaints about US Car Hire, just make sure the workers on the desk when you collect the car don’t try and charge you for extra roadside assistance and don’t even tell you about it! Sorted out and money refunded promptly by Carolyn at US Car Hire, will be using again on our next trip as previous.

Marcus Poliszewski

Added on: 18 May 2023

We had a problem at our end which US Car Hire sorted out for us with no issues at all. Would be happy to make them my first choice for future bookings
Martin Miller

Added on: 24 Apr 2023

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