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US Car Hire

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Feedback from some of our existing car hire customers - Page 5

Below is a selection of comments received from some of our customers. We pride ourselves with our high level of customer service compared to other car rental agencies. As a result, combined with excellent rates and knowledgeable staff, we have a large core of very happy and repeat car hire customers. We encourage you to email us using the form at the bottom of this page with your comments about us.

Always excellent service which is why i come back year after year. I highly recommend.
mrs berni richards

Added on: 06 Aug 2018

I have used Uscarhire several times now, and have always had flawless service. Using the Alamo kiosks has always been a big plus for me, as, after a long day of travelling, i‚m not ready for yet another queue, or the american hard sell. The last couple of visits to Orlando, i‚ve flown into Sanford, as it‚s so much easier to navigate the airport. Granted, they only have a couple of Kiosks there. as opposed to about 17 at MCO ( I think ), but there‚s only ever been 1 other person at them, so it‚s a quick 3 mins, out the door, car and go. I also find Alamo‚s Sunpass to be the most reasonably priced, not to mention, having the freedom to choose your vehicle from the chosen category.
Simon Mellor

Added on: 28 Jul 2018

I have used Uscarhire several times now, and have always had flawless service. Using the Alamo kiosks has always been a big plus for me, as, after a long day of travelling, i‚m not ready for yet another queue, or the american hard sell. The last couple of visits to Orlando, i‚ve flown into Sanford, as it‚s so much easier to navigate the airport. Granted, they only have a couple of Kiosks there. as opposed to about 17 at MCO ( I think ), but there‚s only ever been 1 other person at them, so it‚s a quick 3 mins, out the door, car and go. I also find Alamo‚s Sunpass to be the most reasonably priced, not to mention, having the freedom to choose your vehicle from the chosen category.
Simon Mellor

Added on: 28 Jul 2018

Thanks for your speedy reply ,hope to hire in the future
Paul hunt

Added on: 26 Jul 2018

Great service from Carolyn in resolving a minor issue with Alamo after we returned home. Will certainly be booking again for the 6th time next year.
William Alexander

Added on: 26 Jul 2018

Great service from Carolyn in resolving a minor issue with Alamo after we returned home. Will certainly be booking again for the 6th time next year.
William Alexander

Added on: 26 Jul 2018

Very excellent customer service . Amazingly fast response for any queries!!!
Ahmed Al wusaibie

Added on: 22 Jul 2018

Isn‚t it great when you email a question and within an hour its answered, no swerving or ducking the question, replies are answered exactly as requested refreshing change
barry

Added on: 03 Jul 2018

I have been using uscarhire for many years and the booking, pick up and drop off have always been extremely efficient and quick. Sometimes things go wrong, always my fault not uscarhire!! Whenever I call or email for help I am answered straight away and everything is organised for me. They are a brilliant firm to deal with and always very helpful. Thank you.
Caroline Soper

Added on: 12 Jun 2018

Always, polite and efficient service, great quality and value
David Gallagher

Added on: 18 May 2018

Price of our car hire went down by £105 after we booked !

US car hire cancelled booking with full refund and we re booked £105 better off, many thanks for all this help, not many places would do this.
Shona Malone

Added on: 15 May 2018

We have booked with uscarhire.com several times. They have always been totally efficient and to be recommended to ALL visiting the beautiful state of Florida. We were due to fly out this Friday but sadly Frank became ill and we were unable to fly. Ruth contacted Carolyn who immediately arranged a refund and we look forward to booking again as soon as Frank has recovered. Thank you for exemplary service!
Ruth & Frank Parsons

Added on: 14 Apr 2018

We have booked with uscarhire.com several times. They have always been totally efficient and to be recommended to ALL visiting the beautiful state of Florida. We were due to fly out this Friday but sadly Frank became ill and we were unable to fly. Ruth contacted Carolyn who immediately arranged a refund and we look forward to booking again as soon as Frank has recovered. Thank you for exemplary service!
Ruth & Frank Parsons

Added on: 14 Apr 2018

This is our Third time hiring from US car hire each time we has been a breeze and they respond to all your questions quickly. with competitively priced and a good range of vehicles. I highly recommend using this company. Thank you US car hire.

John Blears

Added on: 09 Apr 2018

If there is a problem with a booking there is always someone very helpful to sort it out and I have never been disappointed. Uscarehire is the best.




cheryl Price

Added on: 05 Apr 2018

We have used this service for the last 5 years and would highly recommend to everyone the service is beyond fantastic
Sue malyon

Added on: 01 Apr 2018

Very satisfactory service 10 point
Alfredo mendoza

Added on: 30 Mar 2018

Very efficient and prompt in replying to a question. The team were very helpful, thank you.
Ian Boyle

Added on: 28 Mar 2018

We had booked a car for a visit to Houston to visit our family but had to cancel due to our family loosing their home following Hurricane Harvey. When I contacted US Car Hire to cancel, the kindness & speed of service was exemplary and I received a full refund within 12 hours. I now have booked for another trip and have had to alter my itinerary and the speed of response and service was again the best.
David Hurley

Added on: 27 Mar 2018

Booking this car was very easy keith Gibson
keith gibson

Added on: 23 Mar 2018

I`ve booked again with US Car Hire for summer 2018, as they are the best for value and reliability. I have proven this over many years, as to the quality of their staffing in relating to customers. John S.
John Swann

Added on: 02 Mar 2018

I have used US car hire a few times now and have been very impressed

Whenever I have had a question they always help me out , especially a Carolyn Parry who has answered my queries more than once

I have told friends about them and will continue to use them , over the years have had various problems in the US with car hire company‚s but this company are great
Jackie fairminer

Added on: 28 Feb 2018

Excellet rates for Florida car hire. Very helpful with prompt replies to email queries.

Highly recommended!
Geoff Seed

Added on: 09 Feb 2018

I have used US Carhire for several years now, and their all-inclusive rates lead the industry. Not only that, their customer service has been exceptional - re-assuring when there are so many potential pitfalls in hiring a rental vehicle.
Glenn Pennington

Added on: 02 Feb 2018

Hi I recently was dealing with your college by the name of Carolyn Parry who was very very professional efficient and pleasant to deal with she sorted out my issue and put me at ease regarding my upcoming car hire booking I will be recommending UScarhire in the future and I look forward to dealing with US carhire again superb service thank you.
Brian W Redmond

Added on: 02 Feb 2018

Hi I recently was dealing with your college by the name of Carolyn Parry who was very very professional efficient and pleasant to deal with she sorted out my issue and put me at ease regarding my upcoming car hire booking I will be recommending UScarhire in the future and I look forward to dealing with US carhire again superb service thank you.
Brian W Redmond

Added on: 02 Feb 2018

So impressed with response to our query. Speedily resolved and friendly service. Would certainly not hesitate to recommend to others.

Barbara & Dave.
barbara strudwick

Added on: 30 Jan 2018

Top class service thank you very much
Neil Heathcock

Added on: 30 Jan 2018

Quick service and response on my request for cancellation of an order
Willem Hagman

Added on: 07 Jan 2018

US Car Hire are my first call when I look at car rentals in the USA. I require hand controls, and they are always helpful in sorting it out. Whenever I have emailed them with a question or a query, I am responded to quickly.
David Bromley

Added on: 05 Jan 2018

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