Feedback from some of our existing car hire customers - Page 6

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I highly recommend US Car Hire because as well as up front all inclusive pricing that is always very competitive, the customer service department, especially Carolyn Parry, add gold standard customer service value that quite honestly is benchmark standard. It is so reassuring to know that somebody trustworthy is at the end of any potential problem that can’t be solved on the website.
Geoff Fell

I highly recommend US Car Hire because as well as up front all inclusive pricing that is always very competitive, the customer service department, especially Carolyn Parry, add gold standard customer service value that quite honestly is benchmark standard. It is so reassuring to know that somebody trustworthy is at the end of any potential problem that can’t be solved on the website.
Geoff Fell

Just wanted to say the tram at US car hire have been amazing. In particular Carolyn, we’ve had to postpone our holiday three times and our requirements have changed each time, she was always quick to accommodate and flexible, which is greatly appreciated. We always recommend US car hire and will continue to do so! Thank you! Mary
Mary Henderson-Begg

Having selected the wrong dates in my reservation I was worried I should have been held to my reservation since it was short to the reservation date.

Contacting the Customer Service by email, I received a very accurate, polite and clear message back with took my worries away.

The doubled reservation which I made by mistake was refunded as communicated.



This Customer Service is outstanding!



John K.
John K.

Having selected the wrong dates in my reservation I was worried I should have been held to my reservation since it was short to the reservation date.

Contacting the Customer Service by email, I received a very accurate, polite and clear message back with took my worries away.

The doubled reservation which I made by mistake was refunded as communicated.



This Customer Service is outstanding!



John K.
John K.

Having selected the wrong dates in my reservation I was worried I should have been held to my reservation since it was short to the reservation date.

Contacting the Customer Service by email, I received a very accurate, polite and clear message back with took my worries away.

The doubled reservation which I made by mistake was refunded as communicated.



This Customer Service is outstanding!



John K.
John K.

Having selected the wrong dates in my reservation I was worried I should have been held to my reservation since it was short to the reservation date.

Contacting the Customer Service by email, I received a very accurate, polite and clear message back with took my worries away.

The doubled reservation which I made by mistake was refunded as communicated.



This Customer Service is outstanding!



John K.
John K.

Very efficient ... We cancelled due to covid! no trouble, had a no quibble refund, brilliant service, would highly recommend this company, used them a few times!! We will booking with them next year 2022... SUPERB!!!!
Robin Paul Ryalls

Had to make a date change to my booking and Carolyn was so helpful. Would definitely recommend US car hire thank you so much.
Mark Drayton

Answered a query I had within an hour well done thank you ken smart
Ken Smart

Wonderful company to deal with. We have had to cancel our hire cars twice now due to Covid-19 and have had no bother doing so. Our deposits were returned very promptly.

We will be rebooking cars with them once travel becomes more reliable. Great car hire prices and great customer service. Cannot recommend uscarhire enough.
Mary Johnston

had to cancel my car fro the second time. Refunded straight away. excellent service. I will be rebooking for October. Highly recommend..
ronald wilks

US CAR HIRE has been a great resource for all my car rental needs for the past 5 years.



Awesome rates and great service. Never had any issues at all.



Make your next booking with them. You will not be disappointed.


Donald D Barrett

You are a magnificent company that it is a pleasure always doing business with you guys!!

Congrats!!
Eduardo Rosado

I have been using US Car Hire for a very long time now, sometimes 3/4 times a year (once used another company, wish I hadn‚t) I thought it was about time I commented on what an excellent service they provide, I have never had any problems what so ever, and today they have excelled themselves, UK Bank Holiday, I had a couple of queries on 2 future bookings, as I am sure many of us do at the moment, they sorted me out a couple of excellent deals and put my mind at rest. Thankyou, pleasure to do business with you
Adrian John Harvey

Love the service you provide very professional have used your company a few time and all way have been very please thanks so much
Anthony Murphy

EXCELENTE RESPONSE FROM Carolyn Parry!!

O Love to Use US CARHIRE!

Thanks you for You Great Service!
JUAN A RUBIO

I always use this car company and never have any issues. Always a seamless process. What is really beneficial is you can make amendments free of charge which, in this current climate is necessary.

Would recommend to all and would never use anybody else.
JD

US Car Hire quoted the cheapest prices at the time of ordering. The ordering process was so simple and easy, the ability to pay bits off the final bill a bit at a time was handy. Our trip was cancelled and the refund process worked like a dream, I had the money back in my account within 2 days. If only all the companies dealing with covid cancellations was as smooth as this !!

Totally recommended as the reviews pre-covid give good reviews of the process once you get the car.

Thank you US Car Hire for the smooth refund process and the polite friendly emails.
Tracey Jacques

I had to rearrange my trip due to heart surgery, and when my new dates were certified, I contacted US CarHire and explained the situation, even although they came back with a slightly higher rental price. I was assured by Carolyn that as it was a nominal increase that my price would stay the same.

This is why I use this company, they go beyond where other companies don’t, to ensure you get the best deal going, great to know that their customers are at the heart of their company.
Terence Trickovic

We live in the UK and always use US Car Hire. Due to pandemic we decided to move our trip to next September. Contacted US Car Hire via email and our booking was all changed very quickly with no hassle....also had a small refund..... we couldn‚t ask for more. Would highly recommend US CAR HIRE to anyone..

Thanks for the Five star customer service from Carolyn Parry and Us Car Hire Team.

Thank you again, and stay safe.
Ian Young

We are from the u.k. and we booked our car in march thinking that this pandemic wouldn‚t last until September, with the airline restrictions not allowing u.k. residents into Florida without quarantine, so I requested that if was possible to reschedule our car hire to may 2021, within a couple of hours had a email stating the car hire had been rescheduled for may 2021, and no increase in price, no penalty charge to change dates, also our enhanced insurance had been changed as well, what fantastic customer service, us car hire many thanks
Paul wingrove

I‚ve used UScarhire many times in the past, and the service has always been flawless. I unfortunately had to cancel this year‚s booking, due to covid-19 uncertainty, and Carol answered my query very swiftly, and processed refund within 24hrs. As soon as we‚re able to rebook, I won‚t book with anyone else!
Simon M

I have been using US Car Hire for a number of years now and always found their service to be second to none.

Unfortunately due to the current travel restrictions to the US I had to cancel a booking and ERA. Carolyn was very helpful and efficient in getting the booking cancelled and a refund processed.

If only all companies were this helpful and efficient!

I would not hesitate to recommend US Car Hire to friends and family.

Thanks you
Alan Phillpot

Many thanks for the prompt way Carolyn dealt with our refunds following our cancellation due to flight restrictions to the USA, much appreciated.
David Anderton

Needed to change my booking due to Covid 19.

Rang around 12 noon today 8th July 2020, the change and emails were back with me by 2pm. Can anyone better that. Fantastic service , thank you.

Not only that, I have used this car hire company before and the extras are unbelievable, check it out before booking with other companies
Vaughan Simons

Have now had to cancel our September holiday, due to COVID-19 restrictions. However, once again, Carolyn Parry has made the process smooth and worry-free. Full refund received today, 72 hours after our first contact. Back next year (fingers crossed for everyone). We will definitely book again with US Car Hire. A1 customer service at all times.Thank you, Carolyn!
David Hamilton

I’ve used uscarhire for years and their service has always been first class. I also need to give a ‘shout out’ to Carolyn Parry, who without fail has also responded promptly to any queries raised. Thank you uscarhire & Carolyn.
Steve B (UK)

as always very prompt reply fantastic and easy to get a response to the question .shame about what‚s going on in the world stay safe .see you all next year
john mccracken

This company has to be highly recommended on both price and customer service,

We had to cancel our trip to Orlando because of the coronavirus pandemic, but we will certainly use this company when we rebook our holiday hopefully in 2021

Thank you for your excellent service

Gordon Haining
Gordon Haining