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US Car Hire

For all your Florida car hire, California car hire, rest of US car hire and car rental in the rest of the world. Hassle free car rental at competitive rates.

Feedback from some of our existing car hire customers - Page 25

Below is a selection of comments received from some of our customers. We pride ourselves with our high level of customer service compared to other car rental agencies. As a result, combined with excellent rates and knowledgeable staff, we have a large core of very happy and repeat car hire customers. We encourage you to email us using the form at the bottom of this page with your comments about us.

The response to my query was very prompt.
The suggestion to make extra copies of the car rental vouchers was excellant as I would not have thought of that.
Thank you so much for putting my mind at ease.
Lets hope the car rental folk (alamo) will be as efficient.
thank you

Added on: 22 Dec 2010

Rouella, as always very quick and prompt with replies to questions/changes to bookings. We have used this site numerous times and have always received excellent service. Roger is always on hand to help as well.
Karen Hewitt

Added on: 21 Dec 2010

Brilliant after-sales service, after hours even! I had a reply to a query at 8.30 at night. Thanks so much.
Lynne Rees

Added on: 21 Dec 2010

Great service best prices
Eduardo Javier Roche Rivero

Added on: 16 Dec 2010

Thanks so much for your really prompt customer service prior to my holiday. 2nd time using you and really impressed with your service
Jo Fox

Added on: 14 Dec 2010

I was very happy with the speed in which Roulla Dicarlo of US Car hire responded to my query - within 12 hours a mistake in the booking was corrected and the voucher details updated. Also very constructive advice regarding child car seat hire.

Added on: 13 Dec 2010

I have just booked, and if the remainder of the transaction goes as well I will be very pleased.John Swann
John Swann

Added on: 11 Dec 2010

It´s a very good service, thanks.

Added on: 10 Dec 2010

Thanks - Very quick response to add the dollar express number to our booking. Last year we used US Car Hire for our trip to Florida, and it was great.
L Wright

Added on: 09 Dec 2010

Thank you very much for your prompt help with our car hire, following a medical problem which necessitated several changes to our initial order. Roulla dealt with it in a speedy and very helpful manner. Brilliant service as usual - cannot recommend uscarhire more highly.
P Fraser

Added on: 08 Dec 2010

We have used this service web site and couldn‚t believe the Price. It saved us well over half of what we used to pay going directly to the company of the rental agency. We will surley use this site for all our trips to florida.

Randy Johnston

Added on: 26 Nov 2010

Very efficient service and good prices, too!
We would definately recommend!
Thanks for sorting out our little problem at the end so quickly and with no quibble. Thanks again!
James Bradley

Added on: 24 Nov 2010

Thank you for being very helpful when we had to postpone our car hire several times due to illness. You made our lives easier during a difficult period. Many Thanks.
Roger Hyland

Added on: 20 Nov 2010

Unfortunately, I had to cancel my booking, but you dealt with my request quickly and efficiently. Many Thanks.
Malc Lloyd

Added on: 13 Nov 2010

Excellent service - it is a pleasure to be able to have all of our questions answered - the website is easy to use, our emails are answered promptly and the best part is that the prices are fair and thereare no "hidden fes,e tc." By far, the best company I have dealt with when traveling.
Jan Murphy

Added on: 12 Nov 2010

The best after sales service ever, reliable and totally internet safe. Order with confidence.
John Charlton

Added on: 05 Nov 2010

We found that we had made a major mistake while booking & paying on line, we contacted US CAR HIRE,and they sorted it out without a problem within minute‚s of receiving my email, top notch please do not go past this company. AAAAAAA
Kenneth Redmond

Added on: 03 Nov 2010

excelent service and Roulla was more than helpfull
lynne young

Added on: 03 Nov 2010

Thank you for your prompt response.
I have been trying to contact another company that we are using for our flights and it has been a complete nightmare trying to sort issues out with them.
B Howell

Added on: 29 Oct 2010

Dear Team of US Car Hire:

Thanks you for a efficiently and kindness service. Congratulations


Jose Luis Villamil Urzaiz
Jose Luis Villamil Urzaiz

Added on: 26 Oct 2010

I have a holiday home in Florida and always use you to book my hire car. It is very simple to use your website, competitive price, and most importantly the insurance options are very easy. I always book the gold level, and know that I have nothing extra to pay for insurance when I get there. On two occasions I have had to change my bookings and you have been very prompt, easy to contact and very helpful.
James Ellis

Added on: 24 Oct 2010

Have used USCar Hire for a number of years, when hiring cars in Florida, and I have always received an excellent service from them. Would definitely recommend them.
Peter Harding

Added on: 23 Oct 2010

had to change my booking, had fantastic help and service from Roulla Dicarlo, will definately use you again
Siegbert Mandelbaum

Added on: 20 Oct 2010

We have just booked our hire car for the 3rd time as we have always had fantastic service & have recommended you to all our friends! Keep up the good work!
Andy Burgess-Farrant

Added on: 20 Oct 2010

everything went acording to plan and reasonable compared to usa websites.only problem was no booklet or car manual-not your prob though but perhaps a word with alamo?
re above as you cannot be contacted by phone you should not have comment by dave norton re helpful voice on end of phone (note added by USCarHire - on the voucher we send you is a phone number you can call in case of difficulties)

Added on: 19 Oct 2010

Very quick answer, efficient and friendly. Thanks very refreshing in an otherwise robotic response World.
David Smith

Added on: 19 Oct 2010

Excellent service once again and thanks for helping me take advantage of Alamo‚s lower rates. Your response as always was fast and friendly. Earlier this year I had a car booked at the time of the Volcanic ash cloud and had all the uncertainty as to whether we would be able to fly or not. You went out of your way to help us offering a number of alternatives to our original booking. As it turned out we were able to fly out and back as planned, but it was a big help to know we had other options from US Car Hire. I would recommend US Car Hire to anyone who wants to hire a car for their Florida vacation .
David Walker

Added on: 17 Oct 2010

I can‚t fault this company‚s customer service. They get straight back to you if you have any problems or queries and are always happy to help you out.
Garry Tyler.
garry tyler

Added on: 13 Oct 2010

Thank you for your quick service changing my date.Myself and parents have used uscarhire in the past without any problems and will use again.

Added on: 13 Oct 2010

I have used your services on numerous occasions for the past 4 - 5 years and without exception have received excellent and speedy service. I have recommended your services to friends and colleagues which also have the same experience. Keep up the good work.
Matthias Kjartansson

Added on: 12 Oct 2010

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