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US Car Hire

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Feedback from some of our existing car hire customers - Page 15

Below is a selection of comments received from some of our customers. We pride ourselves with our high level of customer service compared to other car rental agencies. As a result, combined with excellent rates and knowledgeable staff, we have a large core of very happy and repeat car hire customers. We encourage you to email us using the form at the bottom of this page with your comments about us.

Needed to change pick up and drop off times shortly after booking. US car hire sorted this out very quickly and sent a confirming emailing, professional and reassuring. Thank you
G Harper

Added on: 04 Mar 2014

I enquired about hiring a convertable for aug/sep as a suprise for my partner for a special trip to florida, I had a few questions to ask and was pleasantly surprised by the quick responce and great help I recieved from Roulla Dicarlo and wanted to pass on my thanks and appreciation for the excellent customer service and hope it continues as being in the customer service trade myself I feel it boosts my confidence when a job well done is recognised.

Thanks again,

Miss Charlotte Stewart
Miss Charlotte Stewart

Added on: 04 Jul 2012

I was impressed with quick response in looking into my query
Mr R Street

Added on: 20 Mar 2012

Thanks to Roulla Dicarlo for the promp and informative response.

Brian McBurnie

Added on: 19 Feb 2012

Thanks to Roulla Dicarlo for the promp and informative response.

Brian McBurnie

Added on: 19 Feb 2012

Response to my query was responded by return. Wonderful customer service.
Andrew Dickson

Added on: 28 Jan 2012

Although my booking is for later in the year I would just like to say that, so far, I have been very impressed with both your prices and service. In particular I would like to thank Roulla Dicarlo for all her help.
Nick Mason

Added on: 27 Jan 2012

Brilliant customer service. Always use Alamo and my family does the same. Great knowing that you are in reliable hands.
Bill York

Added on: 26 Jan 2012

Great service to date and thanks for the reminder and making sure we have a copy of all documentation. Gord
Gordon Baird

Added on: 24 Jan 2012

Thank you for your assistance and prompt action it is very much appreciated.
Tom Manson

Added on: 19 Jan 2012

Brilliant service once again from US Car Hire. Although I had some slight reservations about using Budget, the pick-up and drop-off of the car at Orlando airport was first rate, the care was clean, comfortable, and surprisingly economical for a full size. I am delighted to be able to recommend US Car Hire to friends and family, and will not hesitate to use them again next time!
David Derbyshire

Added on: 12 Dec 2011

Third year running I have hired from you. Very easy pick up and drop off at Orlando airport with Alamo. Quality cars supplied. (upgraded free from Tahoe to Lincoln Navigator last visit) Coupled with very good hire rates, excellent service.
Elvin Wassell

Added on: 02 Dec 2011

We have used USCar Hire for a few years now and would never change from using this GREAT Company....
Patrick Monaghan

Added on: 24 Nov 2011

Nothing but a great service. Everything was dealt with Professionally and quickly. RD worked to a very high standard. Thank you all.
Darren

Added on: 13 Nov 2011

You promptly answered the email I sent. I‚m really impressed, thanks.
adilson leal

Added on: 05 Nov 2011

Great service yet again, cannot fault this company. Picked up car from Orlando airport no problems. I will always use this company. Thanks
Lee Johnson

Added on: 01 Nov 2011

I would thoroughly recommend your company to anyone wishing to get an excellent deal on car hire to Florida. The website is customer friendly and easy to use; the price you see is the price you pay with no hidden extras, and the after service you receive from Roger and Roulla is second to none. I was faced with an overcharging by Alamo on collection of my car from Miami this year when they only gave me a half tank of gas, but I have received a full refund after Roulla dealt with this for me. A real confidence boost on how the company operate. I will definitely use this comapnmy for all foreign car hire, especially to the USA. Excellent prices, service and customer care. Thank you.
Phillip Salathiel

Added on: 01 Nov 2011

I have been using this company for three years and hire for approx 13 weeks in the year. I have never found a cheaper site (even the actual car suppliers eg Alamo, Budget etc charge more when you book direct). Also the service level is efficient and of a high standard - emails are answered almost immediately Highly recommended
Stewart

Added on: 31 Oct 2011

As always, prompt and efficient service from Roulla. Even when I had to make changes it was dealt with with courtesy and great service.

Andrena Crawford

Added on: 29 Oct 2011

Thank you for your prompt response to my email (within an hour). We have used you on numerous trips to Florida and, so far, have always found your prices very competitive and service excellent.
Jan

Added on: 28 Oct 2011

We have used US Car hire for the past 5 years and have been really impressed by the superb service and standard of car hire. We have recommended them to several friends who would never consider using any other company ever again. They make our holiday for us.

The Kerr Family, Belfast
Campbell Kerr

Added on: 26 Oct 2011

We have been using these guys for over 5 years and have never had any trouble. so easy to do and no hidden suprises. all up front
Mark Arnold

Added on: 26 Oct 2011

Have been using and recommending US car hire for several years and whilst there are others slightly cheaper you can always count on a quality booking with no hassles. Communication and service is excellent.
Dean Francis

Added on: 25 Oct 2011

The service provided has been excellent, very impressed.
Bryan

Added on: 24 Oct 2011

After recommendations, I used your service to rent a car in Miami. There are many "alternative" ways on the Internet in order to get a cheaper rental (as in cost and as in unlawful), using rental codes. Of course, being someone who strives to make sure everything is right and works right, I was skeptical at first. After reading the Terms and FAQ (especially Driving Licenses and Driver Restrictions), I booked my car. Everything was smooth, no problems or issues, but it‚s good to know that someone had you covered in case lightning strikes. I‚d recommend you to anyone. Greetings from Brazil!
David

Added on: 18 Oct 2011

swift and reliable response
Peter Allum

Added on: 17 Oct 2011

Roulla, Thank you for all your help. We had to change our flights to Orlando because of a pending Air Line Strike. We got our flights to Orlando Changed with another company which put us into Orlando 2 days earlier (2 extra Days in Orlando WOW) and put a Quick call to Roulla to get our Car Earlier. With no hesitation Roulla had our reservations fixed to suit us in no time.
Again Many Thanks
Randy Johnston
Randy Johnston

Added on: 12 Oct 2011

I was very satisfied with the service i recieved,and i would be MORE than happy to use US CAR HIRE, if the situation justified it.I was also impressed by the speed of there replys. Mike de Filippis.
Michael de Filippis

Added on: 08 Oct 2011

Thank you so much, excellent service from start to finish.
Brigitte Knight

Added on: 06 Oct 2011

You are the best! Thans for your service
Jose Herrera

Added on: 06 Oct 2011

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