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US Car Hire

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Feedback from some of our existing car hire customers - Page 13

Below is a selection of comments received from some of our customers. We pride ourselves with our high level of customer service compared to other car rental agencies. As a result, combined with excellent rates and knowledgeable staff, we have a large core of very happy and repeat car hire customers. We encourage you to email us using the form at the bottom of this page with your comments about us.

We normally fly into Orlando International Airport, however this time it was cheaper to fly into Tampa with B.A
We used Alamo self service kiosk as usual which is very quick and easy to navigate. We had booked a intermediate suv, the only negative was the lack of choice when collecting, I believe there where only 3 or 4 vehicles in this category and some were the same make. I know Orlando International is a larger airport, but in previous years there has been much more choice in this category.
The holiday was great(as usual) and I am sure we will book again with you next year.

Regards
Andy
Andrew George

Added on: 13 Jun 2015

Thank you for your speedy reply

impressed
Raymond Skull

Added on: 09 Jun 2015

The app is excellent and very easy to use. The customer services team were friendly and couldn't be more helpful and handled my query very promptly. The vehicle was as described with no extra hidden costs and the pick up and drop off were very quick and easy with the ability to use the self check in booths. The overall experience was without doubt superb and will be definitely using US Car Hire again.
Many thanks James Wintle
James Wintle

Added on: 06 Jun 2015

I live in the UK and used you guys on my first trip to the USA.

Very impressed whole process was straightforward with plenty of good advice. When I had questions these were promptly dealt with. Definitely use you again and more than happy to recommend to friends and family.
Pete Northcote

Added on: 05 Jun 2015

Very quick service ever hepful when I hit wrong dates to help me modify booking can‚t wait to get out their now and pick up car and enjoy florida knowing stress of hiring car is all sorted
Adrian tucker

Added on: 02 Jun 2015

Service and advice from you guys outstanding.
Vehicle very good, although GPS gave up the ghost but Alamo exchanged with no problem.
One thing they could have done better is explain the toll system. Found some info on a pre registered pass but never really understood it. There was a charge after car returned presumably toll fees but not really sure.
Apart from that all good.
Peter Northcote

Added on: 31 May 2015

We had a great time

Thank You
RAYMUNDO AYUSO

Added on: 25 May 2015

Great service. Used many times, if you have a query they will sort straight away. Highly recommended
Denise Breheny

Added on: 22 May 2015

I can‚t praise US Car Hire enough for the service they provide. I dealt with Roulla Dicarlo throughout throughout our hire and would like to say a huge thank you; emails were dealt with immediately, everything went exactly to plan, and we will definitely use US Car Hire again on any future trips. Fantastic service.
Pamela Vinnicombe

Added on: 20 May 2015

There was a slight problem in ordering which was quickly and professionally rectified. Highly recommended .............
Mike Elliott

Added on: 19 May 2015

Great service, so simple,no hassle, many thanks
NICHOLAS SCOTT

Added on: 08 May 2015

I emailed a driving licence query on Tuesday evening and got an almost immediate concise response.Phenomenal customer service. Thank You.



I hired from USCARHIRE on my last US visit and can recommend the hassle free service and superb rental rates that beat going direct.
JIm Clark

Added on: 06 May 2015

Perfect service as usual, everything was arranged no problems. Always a great service, thanks once again guys.
Jeffrey Ogden

Added on: 05 May 2015

Very good service. On arrival at Tampa, the service was outstanding by both the young man on the Alamo desk and the shuttle bus driver. The only comment I would make is that the return address would have been much easier to find if the Weston hotel had been included in the directions
Colette Cleveland

Added on: 30 Apr 2015

Thanks for the speedy response to my query. Problem solved.
Patricia Levin

Added on: 30 Apr 2015

Your arrangements and advice are as usual, second to none. Warnings about Alamo in the States also valid, as every time, without exception, they will spend 5 to 10 minutes arguing with me that the car is too small and that I need an upgrade. If I disagree, they will then try to offload a smaller car on me. To avoid this I go with all paperwork including pictures of cars I have booked, and cars I haven't.!!
Sarah Macaulay

Added on: 28 Apr 2015

Great service, great car- NO ISSUES, Would recommend company
DARREN LEE LANCASTER

Added on: 27 Apr 2015

Everything was spot on with the hire process and car, will definitely use again on my US trips
Bryan Merrison

Added on: 22 Apr 2015

US Car Hire make it easy to choose and book cars for Florida. I have recommended to several Family and Friends without hesitation.
Thanks, EL, Berkshire.
Edward Lunn

Added on: 21 Apr 2015

(Ref: 61340309) ERA:

Thank you, to Roulla Dicarlo a very prompt and very helpful response. Once again, the excellent service we have come to expect.
Eddie Lunn

Added on: 21 Apr 2015

Many thanks for your prompt action in getting an overpayment for my car hire with Alamo immediately credited to my account. Your service is superb.

J. Hammond
Jacqueline Hammond

Added on: 18 Apr 2015

good service, pleasant staff, quick and easy, would use again.
Derek Lawson

Added on: 18 Apr 2015

Just a comment about our car rental - whilst UScarhire.com ensured that the transaction was very easy, we would be hesitant to use the Four Points Orlando location again due to the condition of the vehicle we received. The inside had been cleaned, but the outside was filthy! We complained to Alamo ag the time of collection, who shrugged and said that there were no car washing facilities on site. We asked what happened if the car was dirty, they said they just rent it out in that condition and that we could take it or leave it! Clearly, we took the car but would not rent from this location again if cars are delivered in such a condition.

Otherwise, the rental went fine, thank you!
Stuart Drapier

Added on: 13 Apr 2015

Very impressed with the communication regarding cancelling an order

Problem was partly mine but staff very helpful
John Malkin

Added on: 13 Apr 2015

Made an inquiry prior to booking a car with uscarhire. Response was prompt and provided clarity. Have booked with uscarhire several times before - always a pleasure.
Michelle

Added on: 07 Apr 2015

Thank you for a painless car hire experience. Just had the best holiday ever in Florida. Will definitely use again when we return to the US.
Craig Wright

Added on: 03 Apr 2015

Receipt now received. Thank you for your excellent, prompt service as always.

Regards

Ian
Ian Harmer

Added on: 26 Mar 2015

I have used US car hire on my last 8 visits to the U.S. service has always been brilliant and any queries promptly answered thanks Rob Davis
Rob Davis

Added on: 18 Mar 2015

I needed to ask a few questions before booking a car in the USA. The US Car Hire site gave much more detail than most of the others where it seemed you don‚t get the detail on the options until you arrive. My queries re crossing a state line and roadside assistance were replied to promptly so I‚m happy to book and give them a go.
Eddie Haworth

Added on: 04 Mar 2015

I use this company every year, so much easier than hiring at the airport. Everything is taken care of and the staff are helpful 5*.
Bob Bowdler

Added on: 03 Mar 2015

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