Feedback from some of our existing car hire customers - Page 2

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I have booked through Uscarhire previously and always had great service, on this occasion I messed up my booking but Carolyn was extremely helpful and patient with me and everything was sorted quickly and efficiently.
I highly recommend uscarhire, their customer service is exceptional
John Prendergast

I do book on occassion with you but book cars for my daughter when visiting Florida. I have visited the US for over 50 years and hire cars regularly
By far you are the best especially offering clarity about insurance other rental companies avoid. Would recommend you
Alan Moss

As usual , great service from US car hire .
Massive thanks to Carolyn who made changing our booking so easy with nothing being a bother .
Laura mccabe

Carolyn was so helpful in helping me rearrange my car hire during the recent hurricane in Florida. It was reassuring to know that she had contacted Alamo on my behalf to find out what we had to do. I have used uscarhire.com frequently over at least the the past ten years for our trips to the States and have always found it to be competitively priced with helpful, efficient staff. Wouldn’t hesitate to recommend. Thank you!
Sue Dunkerley

We have been traveling to Florida many times every year for the past 23 years and have a very mixed experienced of all of the car hire companies we used. Just over 2 years ago we came across usacarhire and they have been impressive on every occassion we booked with them. We cannot fault them in any way unlike their competitors.
Colin Thompson

I decided to extend my trip to Orlando by five days , I emailed asking for my rental to be extended. Carolyn Parry responded suggesting I rebook which would be more cost effective.I had to email Carolyn various times with regard to the cancellation and rebooking, she responded every time in order to help me .
I cannot express how much I appreciate her help not only with regard to this booking but bookings over the last few years. I have booked many vehicles over the last 10 years . Please pass on my thanks to Carolyn, she is a an amazing asset to your company.
Colin Ellard

I have used Carhire now for many years.
Great company, flexibel and reliable.
Great job, continu this way.
Edwin van der Hart

Carolyn is always extremely helpful and prompt when we have to alter bookings. We‚ve been customers for over 10yrs and won‚t book with any other company. Highly recommend
David Vaughan

Had 1 or 2 queries and alterations due to price changes by supplier, namely Alamo, but these got dealt with in an easy manner. I was concerned about being a nuisance but Carolyn didn''t seem to mind and got things sorted very quickly and without any fuss.

What more can you ask for. Why risk going elsewhere even if they were cheaper, which they aren''t.

Have used you before, on several occasions and are my first go to when renting a car.
Terence Potter

As always excellent service and price from us car hire. Always available to answer and questions or change/alter booking with no cost whatsoever.
I have used the company since 2003 and always find the best prices etc
Eric

I have been using USCARHIRE for so many years and every single time they have been extremely helpful and informative. Add competitive prices too. What more can you ask for. I always ask lots of questions before I make up my mind about which type of car and there is no hesitation in explaining the differences. Sorry I’m a nuisance🤦‍♀️. Thank you.
Caroline Soper

5⭐Easy to deal with, Carolyn in customer service is excellent, keeps things nice & simple 👍🏻
Philip MCKEEVER

Evertime I have used UScarhire.com for a car rental in the US it has been very well.
Only this time with a rental through Alamo the fuel tank was not full and the car was not suited for 3 large suitcases (which car I had chosen), but only for 2 large suitcases so I had to put one in a passenger seat. Other options were not available.
Car itself (Jeep Compass) was fine.
Johannes Kouters

As usual, my car hire through US Car Hire, was exceptionally easy from booking online, to picking my car up at the desk in Orlando. Upon returning to the UK, Carolyn from USCar Hire, helped me to sort out a query with Dollar that I had experienced.
First class service. Would highly recommend.
Steve Schwartz

We have used uscarhire for 6 years in a row, very competitive rates. This year we booked a car hire from the U.K for hire in Orlando for 17 days at a good rate, paid a deposit, at the time of full payment i checked the site again because rates can fluctuate, we found the same car for a lot less!! but no problem from uscarhire, got intouch and spoke to Carolyn Parry she cancelled the prevoius booking, refunded the difference in price and made us a new booking at this better rate. What else can you ask for? Efficient & professional communication from Carolyn. Many Thanks
KARL MITCHELL

Swift and professional response to query and successful resolved. First time user would definitely recommend.
Thanks again

Susan Molden
Susan molden

I have been a customer of USCarhire for many years including through the Covid lockdown. The prices are always competitive and the service is superb.
When Covid hit our holiday plans in 2020 I received an immediate full refund (far quicker than the airlines!) and this year when I wanted to change my booking the team were brilliant and made the changes for me.

Great service!
Ian Collins

Excellent so far from US Car Hire, so let‚s hope Dollar keep up their end! Particularly pleased with the rapid response to some queries by Carolyn Parry who replied quickly and fully.
David Sussex

Perfect hire, brand new 2023 model car, smooth and easy transaction. No complaints about US Car Hire, just make sure the workers on the desk when you collect the car don’t try and charge you for extra roadside assistance and don’t even tell you about it! Sorted out and money refunded promptly by Carolyn at US Car Hire, will be using again on our next trip as previous.


Marcus Poliszewski

Perfect hire, brand new 2023 model car, smooth and easy transaction. No complaints about US Car Hire, just make sure the workers on the desk when you collect the car don’t try and charge you for extra roadside assistance and don’t even tell you about it! Sorted out and money refunded promptly by Carolyn at US Car Hire, will be using again on our next trip as previous.


Marcus Poliszewski

We had a problem at our end which US Car Hire sorted out for us with no issues at all. Would be happy to make them my first choice for future bookings
Martin Miller

The customer service team were incredibly helpful and quick to assist us. Our flight to the US got cancelled and therefore we were going to miss our pick up for the car, the team were great in helping rearrange a new booking and transferring payment. Would definitely recommend. A special thanks to Carolyn.
Sarah Lane

The customer service team were incredibly helpful and quick to assist us. Our flight to the US got cancelled and therefore we were going to miss our pick up for the car, the team were great in helping rearrange a new booking and transferring payment. Would definitely recommend. A special thanks to Carolyn.
Sarah Lane

We have been visiting Florida for 30+ years. US Car Hire are consistently the most competitive hire company with service that’s second to none.
Carolyn’s prompt reply to queries is so reassuring.
No need to trawl through the internet for best prices - this company is simply the best
Emrys John

We‚ve used USCarHire numerous times over the past 15ish years and they‚ve never disappointed. Prices are always the best and communication is fast and efficient.
Special mention for Carolyn who always replies to my emails promptly and sorts out my requests quickly and efficiently.
Frank McRae

Carolyn Parry was very swift replying to my questions, I’m very impressed, I have used this company on a number of occasions. Always find them excellent. Cheers.
Gerard O’Brien

Used this service in 2022 with no problems. Only issue was misleading information from rental company regarding charges for Ipass. Cost us an extra £125 after arriving home to the UK. No way of checking charges as Dollar is not on the list of toll charging companies.
per oszadlik

Following a technical hitch with pre-payment process, my query was quickly resolved via email. Excellent service.
John, Ellsmore

Following a technical hitch with pre-payment process, my query was quickly resolved via email. Excellent service.
John, Ellsmore

Would recommend usacarhire excellent customer service used them a few times and would not pass them by , prices always competitive and all insurance required
Great service from Carolyn
Robert Wilkins