Feedback from some of our existing car hire customers - Page 26

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excelent service and Roulla was more than helpfull
lynne young

We found that we had made a major mistake while booking & paying on line, we contacted US CAR HIRE,and they sorted it out without a problem within minute‚s of receiving my email, top notch please do not go past this company. AAAAAAA
Kenneth Redmond

Thank you for your prompt response.
I have been trying to contact another company that we are using for our flights and it has been a complete nightmare trying to sort issues out with them.
B Howell

Dear Team of US Car Hire:

Thanks you for a efficiently and kindness service. Congratulations

Sincerly

Jose Luis Villamil Urzaiz
Jose Luis Villamil Urzaiz

I have a holiday home in Florida and always use you to book my hire car. It is very simple to use your website, competitive price, and most importantly the insurance options are very easy. I always book the gold level, and know that I have nothing extra to pay for insurance when I get there. On two occasions I have had to change my bookings and you have been very prompt, easy to contact and very helpful.
James Ellis

Have used USCar Hire for a number of years, when hiring cars in Florida, and I have always received an excellent service from them. Would definitely recommend them.
Peter Harding

had to change my booking, had fantastic help and service from Roulla Dicarlo, will definately use you again
Siegbert Mandelbaum

We have just booked our hire car for the 3rd time as we have always had fantastic service & have recommended you to all our friends! Keep up the good work!
Andy Burgess-Farrant

everything went acording to plan and reasonable compared to usa websites.only problem was no booklet or car manual-not your prob though but perhaps a word with alamo?
re above as you cannot be contacted by phone you should not have comment by dave norton re helpful voice on end of phone (note added by USCarHire - on the voucher we send you is a phone number you can call in case of difficulties)
gerry

Very quick answer, efficient and friendly. Thanks very refreshing in an otherwise robotic response World.
David Smith

Excellent service once again and thanks for helping me take advantage of Alamo‚s lower rates. Your response as always was fast and friendly. Earlier this year I had a car booked at the time of the Volcanic ash cloud and had all the uncertainty as to whether we would be able to fly or not. You went out of your way to help us offering a number of alternatives to our original booking. As it turned out we were able to fly out and back as planned, but it was a big help to know we had other options from US Car Hire. I would recommend US Car Hire to anyone who wants to hire a car for their Florida vacation .
David Walker

I can‚t fault this company‚s customer service. They get straight back to you if you have any problems or queries and are always happy to help you out.
Brilliant!
Garry Tyler.
garry tyler

Thank you for your quick service changing my date.Myself and parents have used uscarhire in the past without any problems and will use again.
William

I have used your services on numerous occasions for the past 4 - 5 years and without exception have received excellent and speedy service. I have recommended your services to friends and colleagues which also have the same experience. Keep up the good work.
Matthias Kjartansson

Easy to follow website with all relevant information. Prompt replies to my request for booking 2 cars If we get complimentary upgrades as suggested we will be very satified but wont know until we collect
barry Carr

i have booked with you for the last trip and the new one for next year and have been really impressed with the service recieved thanks for changing the booking for next year we really appreciate it
lynda bailey

Roulla Dicarllo is a credit to your company! A (very) late request to change part of our booking was dealt with swiftly and hassle free. Will always hire with you guys in the future!!
Tom Hastings

Service has been great. Very friendly and very quick to answer any questions.
Jill Belford

Thanks for your prompt reply.
Mr S Wild

Booked a couple of times with USCARHIRE and very impressed with the service I have had. I have had to make changes to my booking on more than one occasion, but its never a problem with these guys, and you dont get charged either. Look no further for care hire.
John Charlton

We booked the car rather at the last minute but the car voucher arrived within a few hours and on a Saturday afternoon - Many thanks
Michael Fisher

Ive had excellent customer service from US Car Hire. We booked one car to rent for two days in Florida, got the voucher well in advance and a really smooth service. I am currently still abroad and in the process of hiring a second car through this website! Fully recommended!!
Chris

Many thanks for the speed in which you replied to our query, thank you for amending our pick up point so quickly. So far would definately use US car hire again. This booking was due to a recommendation from a colleague at work. Thanks again
Lynne Laird

Thanks to Roulla Dicarlo for a fast (within 10 mins!) reply to my request for an amendment to my original booking..
Jeff Lane

once again hired from you in Orlando via Dollar. Excellent service we walked straight to the garage and had a good choice of cars - no muss no fuss. Picked a Hyundai Sonata what a terrific car and good on fuel. Will be back next trip.
John Stewart

Just received my voucher for car collection in November 2010. Entirely my fault I didn‚t check well enough on the booking receipt back in July that I had put the wrong collection and return airport!! Voucher therefore arrived incorrect.

Within 5 minutes of contacting USCarHire all amended and new voucher sent.

Excellent service.
Clare Reeves

A superb service. Top marks and many thanks for your professionalism and fabulous prices. The combination is unbeatable. Brilliant !
Ian Dawson

We have used US Car Hire for many years as we travel to America every year and have found that they are the cheapest around and what they quote you is all you have to pay (no hidden charges). We hire anywhere from Two to Seven vechicles and if we need to amend anything it is very simple and no hassle (If you are not sure how to do this, send them an Email and they will tell you how to do it) and we receive conformation of the changes within a very short time. I would and have recommended this company to anyone. Very good service, and we will continue to use their service in the future.
Terry Hiscutt

Again a speedy response to a last minute booking.
Great service.
Neil Frost

I just came back from my trip, and for the forth time using US Car Hire simply great service. No regrets at all, looking forward to use it again and recomending it to my friends and relatives.
Raymi Mejia