What Do Our Customers Say?

Intermediate SUV (IFAR)

Tampa Airport (TPA) on 30 Mar 2015

Customer rating:


Great

7 Seater Fullsize SUV (FFAR)

Los Angeles International Airport (LAX) on 30 Mar 2015

Customer rating:


Excellent service and at a price that I was unable to beat anywhere after multiple comparisons.

Standard SUV (SFAR)

Orlando International Airport (MCO) on 30 Mar 2015

Customer rating:


Excellent service! No hidden extras

7 Seater Passenger Van (MVAR)

Orlando International Airport (MCO) on 29 Mar 2015

Customer rating:


Excellent help from staff at collection thank you Alamo Orlando Great choice of vehicles you choice from 20+ vans Returned to Miami easy Very good with payment for toll roads very fair compared to other companies who charge excessive amounts

Intermediate 2 Door (ICAR)

Tampa Airport (TPA) on 29 Mar 2015

Customer rating:


experience with yourselves on problems while on hols someone hit us while stationary we sorted everything out with Alamo and received a different car when we got back there was a message for us to get in touch to give a statement but this was a usa contact we got in touch with Alamo uk and are waiting to hear from them. After paying everything before our hols and sorting things out when the accident happened I thought that would be the end of it.

7 Seater Passenger Van (MVAR)

Orlando International Airport (MCO) on 29 Mar 2015

Customer rating:


Smooth transaction from start to finish.

Fullsize 2 Door (FCAR)

Orlando International Airport (MCO) on 29 Mar 2015

Customer rating:


Very easy rental and fab car loved it!!!!!!

15 Seater Passenger Van (FVAR)

San Francisco International Airport (SFO) on 29 Mar 2015

Customer rating:


Check in/out great. Car had missing back lock and no remote - bit grubby but functional for our needs.

12 / 15 Seater Passenger Van (FVAR)

Orlando International Airport (MCO) on 29 Mar 2015

Customer rating:


Very easy to book, we changed our mind about the choice of vehicle, due to an extra holidaymaker joining our group. No problems getting the vehicle changed, it could not have been simpler. The rental company Alamo offered an automated kiosk collection system which was also very simple to use and all went smoothly.

7 Seater Fullsize SUV (FFAR)

Orlando International Airport (MCO) on 29 Mar 2015

Customer rating:


Misleading bordering on deception! I was told you are ready to go having purchased the silver option. Then I was told "It has a full tank you don't have to bring it back full" I wasn't told if I don't I would be charged an outrageous amount for filling it up!" I feel that I was taken advantage of and really upset over this whole saga.. spoiling a really great holiday.

Standard SUV (SFAR)

Orlando International Airport (MCO) on 29 Mar 2015

Customer rating:


Lovely new car, used self service which was great. Only thing that could have been improved was the price!

Standard SUV (SFAR)

Miami International Airport (MIA) on 29 Mar 2015

Customer rating:


Everything went perfect.

7 Seater Passenger Van (MVAR)

Orlando International Airport (MCO) on 29 Mar 2015

Customer rating:


The best car hire experience I have had. The collection and return were effortless. Customer service second to none.

7 Seater Fullsize SUV (FFAR)

Newark - Liberty International Airport (New Jersey) (EWR) on 29 Mar 2015

Customer rating:


Alamo staff were great in Newark, no queue or hassle when I was there. This was the only location in New York where I could rent a 7 seat SUV.

Standard SUV (SFAR)

Atlanta International Airport (ATL) on 29 Mar 2015

Customer rating:


When we arrived at the National desk we were advised that we only had a booking for a standard car and a plug in Sat Nav. I explained that the booking I had was for a Grand Jeep Cherokee or similar. The lady explained that because we booked through an agency they must have used an old brochure as they don't have Grand Jeep Cherokee's. However if I was prepared to upgrade and pay more I could have a better car with a built in Sat Nav. I declined. I was then offered Enhanced Roadside Cover. I explained that I already had this, but I was told that it wouldn't cover all the essential things that their cover provided. I declined and I said that "I didn't expect to get the hard sell" experience. The lady seemed offendedd with my remark. We took the voucher to the car park and the Sat Nav, When we gave the voucher to the attendant he explained that we could have any car on the first parking bay on the right hand side. He suggested that if it was his choice he would choose the black car, which turned out to be a Grand Jeep Cherokee Limited Edition. It also had a built in SAT Nav, so I returned the plug in Sat Nav to the lady at the desk and said that you actually do have a Grand Jeep Cherokee. The car was amazing and I was really pleased with the driving experience. I wonder though if I had gave in and agreed to an upgrade would I have received the same car but only ended up paying additional costs for this to National?? I'm very pleased with your services and excellent communications and if we need to hire a car in the US in the future, I will definitely use your services again. Thanks very much. Adrian