What Do Our Customers Say?

Intermediate 4 Door (IDAR)

Orlando International Airport (MCO) on 22 Sep 2012

Customer rating:


Again all perfect. No complaints what so ever

Intermediate 4 Door (IDAR)

Orlando International Airport (MCO) on 22 Sep 2012

Customer rating:


Again all perfect. No complaints what so ever

Intermediate 4 Door (IDAR)

Orlando International Airport (MCO) on 22 Sep 2012

Customer rating:


Again all perfect. No complaints what so ever

Fullsize 4 Door (FDAR)

Fort Lauderdale International Airport (FLL) on 22 Sep 2012

Customer rating:


I picked the car up at Ft Lauderdale Airport and it was very efficient, no queues and no hard sell from the agent to upgrade. I dropped the car off at The Dolphin hotel in Orlando and that was excellent. All in all a very good experience. I always use US Car Hire and know that if I have a problem they will sort it out for me.

Fullsize 4 Door (FDAR)

Orlando International Airport (MCO) on 21 Sep 2012

Customer rating:


Top class car for price paid. Much better than we had expected.

Compact 4 Door (CDAR)

Orlando International Airport (MCO) on 21 Sep 2012

Customer rating:


The rental experience with NATIONAL was SMOOTH, PROFESIONAL, and the staff very helpfull and most polite

Economy 2 Door (ECAR)

Orlando International Airport (MCO) on 21 Sep 2012

Customer rating:


Fine just please include central locking on the base cars next time you order them

Economy 2 Door (ECAR)

Orlando International Airport (MCO) on 21 Sep 2012

Customer rating:


No remote locking , apart from that all ok

Intermediate 4 Door (IDAR)

Sanford International Airport (SFB) on 21 Sep 2012

Customer rating:


US Car hire was by far the most simplistic way to book and pay for our hire car. Everything is included - no extra additions to worry about. The booking process was simple too and picking up the car on our arrival in Sanford was straight forward. Had to queue for a while as 5 planes landed at once but Alamo got through the queue pretty quick considering. Staff were extremely helpful even bringing the car to us as there was an unbelievably huge downpour (day turned to night and I thought Florida was going to float away). The staff got totally drenched by doing this but were still calm and extremely courteous. Full marks to them. The car was clean inside and out. Bringing the car back took 5 minutes - so quick it caught us out as we had arrived early thinking it would take much much longer to hand the car back. We'll know for next time. Overall, the whole experience was very easy with no worries.

Intermediate SUV (IFAR)

Orlando International Airport (MCO) on 21 Sep 2012

Customer rating:


Happy with most things, however upon returning the vehicle we arer billed $100 more then quoted for the upgrade. We did not time to discuss this with Alamo as needed to catch our flight home.

Intermediate 2 Door (ICAR)

Sanford International Airport (SFB) on 21 Sep 2012

Customer rating:


Arrived at Sanford 2:30 Tom Cook flight from Gatwick. Absolutely no queue at Alamo so didn't use Kiosk. Clerk was very quick & efficient, didn't try to sell any "upgrades"... Little choice as only 4 vehicles available in 'midrange' bay. Luckily one was an HHR (our favorite).... Out & on our way within 5 minutes !

Economy 2 Door (ECAR)

Honolulu International Airport (HNL) on 21 Sep 2012

Customer rating:


Used Argus earlier in the year and was bitterly disappointed with all the extra charges. US Car Hire is reliable, honest and genuine and I thoroughly recommend.Always use Alamo for the best range and prices.

Economy 2 Door (ECAR)

Los Angeles International Airport (LAX) on 20 Sep 2012

Customer rating:


The car hire service was very simple and user friendly. The few concerns we had were; when we arrived, there were not many vehicles to choose from. We ordered an economy compact vehicle, and all the cars available seemed huge! More like 4 door saloons. We had to wait for around an hour for a car to show that we felt was small enough (the ford focus still isn't what we'd consider to be a small car in the UK). Either way, the focus was very good. Another thing that worried us was that we were never told what type of fuel the car required. Upon being in the US for over 2 weeks, it now seems fairly obvious. But upon just arriving in the country, it required research on the net, and even a small amount of guesswork to find this out. Even attendants at gas stations didn't really know what I was talking about when I spoke of ethanol levels. In future I believe that vehicle fuel type should be stated clearly on the vehicle. Another problem we had was when the engine oil light came on. We had to drive to Alamo in Las Vegas to ask about this and we were required to change our car. Whilst this was done smoothly, it was still an inconvenience, and affected our plans for that day (we were driving all the way to Yosemite). When changing our car, there were only 2 compact cars available (both huge). We asked if there were any smaller cars, and instead were given an upgrade for a bigger car. Luckily there was another focus in the intermediate section. Overall the service was very good, and drop off at LAX was very quick and easy. However small criticisms consist of choice of cars and ensuring cars are fully serviced and checked before being given to customers (I.e. engine oil).

Intermediate SUV (IFAR)

Orlando International Airport (MCO) on 20 Sep 2012

Customer rating:


Perfect no problems what so ever,great price also.Once the lady checked my paperwork there was no hard sell of any other add on's.Car was very clean and well presented.And a great drive.....

Compact 4 Door (CDAR)

Orlando International Airport (MCO) on 20 Sep 2012

Customer rating:


Alamo tried to rip us off when we got Orlando. The car we booked online said it had room for 2 suitcases but when we got there they told us it would only hold 1 so they said we should upgrade to a bigger car. We did not! They said it would be cheaper to return the car empty. This was also a lie and worked out $15 dearer! You are better to return it full! When we got to the car the boot fitted 3 of our bag! but more over the people at the car collection point said we could have any car at no extra cost, this included mini vans! SO READ THIS AND BEWARE!! Dont be ripped of by Alamo when you get there!