What Do Our Customers Say?

Fullsize 4 Door (FDAR)

Orlando International Airport (MCO) on 01 Nov 2012

Customer rating:


Very good as usual and would have got a very good mark except for the 50mins queueing time. May have been a good reason for it but a number of people came out of the office and then went back in but none assisted by putting more people on the desks to get the quque moving quickler

7 Seater Passenger Van (MVAR)

Orlando International Airport (MCO) on 01 Nov 2012

Customer rating:


N problem with the overall experience, however the initial deprive ce at the desk was not great. They though I had booked through virgin holidays, even though I told them I hadn't, and they even gave me someone else's rental details instead of my own. As I walked away I realised this so had to go back. They did try and sell me extras but I told them I didn't need any, and they also offered me an upgrade to a suburban for $300, when I refused they dropped it to $200 but I said thanks, no thanks. Was very tempting though.

7 Seater Passenger Van (MVAR)

Orlando International Airport (MCO) on 30 Oct 2012

Customer rating:


As always everything went exceptionally well,alamo rep was very helpfull, no hard sell at all, vehicle was brand new with 12 miles on the clock, Alamo staff at the garage both on collection and return were spot on

8 Seater Passenger Van (SVAR)

Orlando International Airport (MCO) on 30 Oct 2012

Customer rating:


excellant service as usual no problems at all. will always use uscar hire and alamo,so straight forward and easy to use.Definately a 5.

Intermediate SUV (IFAR)

Orlando International Airport (MCO) on 30 Oct 2012

Customer rating:


tried to use the kiosks(that was the whole point of booking through usa car hire)message said unable to process booking go to counter,usual hard sell,so wont be booking this way again.

Standard SUV (SFAR)

Orlando International Airport (MCO) on 28 Oct 2012

Customer rating:


We registered, in advance, for the self check in at the podium. This turned out to be a very long winded process, only to be 'thrown out' having entered all our details and told to go to the counter to see a member of staff. When we mentioned this to the agent he said that the system was really designed for the domestic traveller, not the international one. We found this annoying and delayed us by at least 20 mins. We booked a mid sized SUV, but when we got to the row where they should have been, only Grand Caravans were available. It didn't actually matter to us, but it was not what we thought we were going to get. The car itself was fine, and we had no issues using it.

7 Seater Passenger Van (MVAR)

Fort Lauderdale International Airport (FLL) on 28 Oct 2012

Customer rating:


Excelellent! but seems people of Alamamo are not to happy with Us Car Hire vouchers!

Intermediate 2 Door (ICAR)

Sanford International Airport on 28 Oct 2012

Customer rating:


The tire pressures had not been checked before I picked the car up.

7 Seater Passenger Van (MVAR)

New York - John F. Kennedy Airport (JFK) on 28 Oct 2012

Customer rating:


Great experience. Fantastic vehicle and your service was right on the money.

Compact 4 Door (CDAR)

Miami International Airport (MIA) on 28 Oct 2012

Customer rating:


Excellent help at Miami although the lines were long, the agents worked extremely quickly and efficiently

7 Seater Passenger Van (MVAR)

Orlando International Airport (MCO) on 27 Oct 2012

Customer rating:


The waiting line at the airport was the only thing that marred the whole experience! Tried to register to use kiosk before leaving England but couldn't get the web site, so had to wait in line for at least three quarters of an hour after a long tedious flight.

Standard SUV (SFAR)

Las Vegas Airport (LAS) on 27 Oct 2012

Customer rating:


I had a query before booking, which was answered within minutes - so got off to a good start. After booking, my travel company changed my flight, and I was going to arrive a couple of hours early. USCarHire contacted Alamo and changed my booking - with no additional charges, no amendment fees, and no hassle. Very pleased, and will use the company again.

Mini Passenger Van (MVAR)

Sarasota Airport (SRQ) on 27 Oct 2012

Customer rating:


First mini van offered was a disgrace, bits of the interior trim were broken and generally old and grubby. I was very disappointed but when i called over the Alamo supervisor he quickly moved me to a far better minivan and i left happy but still amazed the first one was being offered to any customer

7 Seater Passenger Van (MVAR)

Orlando International Airport (MCO) on 27 Oct 2012

Customer rating:


the people at alimo said we did not have the proper licence and we did have another small fee but all went very smooth. and the people where both helpful and kind.

7 Seater Passenger Van (MVAR)

Orlando International Airport (MCO) on 27 Oct 2012

Customer rating:


we did have a little trouble because we did not have a licence form your country but it was remidied and we where on our way. the people at alimoo where quit helpful