What Do Our Customers Say?

15 Seater Passenger Van (FVAR)

Orlando International Airport (MCO) on 22 Sep 2013

Customer rating:


EXCELLENT SERVICE FROM START TO FINISH,WOULD RECOMMEND TO EVERY ONE,HAVE USED THIS COMPANY BACK IN 2006 AND RETURNED BECAUSE THEY GAVE BEST QUOTE AND GREAT SERVICE.WOULD USE AGAIN.

Premium 4 Door (PDAR)

Orlando International Airport (MCO) on 22 Sep 2013

Customer rating:


We have used this means of booking several times now, and as usual, we had no problems with the rental.

Fullsize 4 Door (FDAR)

Sanford International Airport on 22 Sep 2013

Customer rating:


Everything always goes smoothly and efficiently

7 Seater Fullsize SUV (FFAR)

Orlando International Airport (MCO) on 22 Sep 2013

Customer rating:


You were very helpful when I had a problem. The only issue we has was at the Alamo desk where they informed us the Tahoe we ordered was too small for the luggage we brought and it ended up costing us another $200

7 Seater Passenger Van (MVAR)

Sanford International Airport on 22 Sep 2013

Customer rating:


Was not happy that i had to pay extra £70 at Sanford for breakdown insurance, they tell you this after your journey when you are very vulnerable after I thought I had paid everything up front

Intermediate SUV (IFAR)

Orlando International Airport (MCO) on 22 Sep 2013

Customer rating:


Very competitive prices, as I travel nearly every year to the States I price check a lot of sites and US Car Hire always wins my booking. I used the online booking at home in the UK so no need to go to the Alamo desk, waiting in a queue or being asked would you like an upgrade. I entered my details at one of the new booking consoles, print out receipt then go collect the car. The car was exactly what I booked and had no problems while on hire. Will definitely be using US Car Hire next year.

Economy 4 Door (EDAR)

Chicago - OHare Airport (ORD) on 22 Sep 2013

Customer rating:


VERY POOR SERVICE, I ADVISE ANYONE WHO BOOKS A CAR TO DOUBLE CHECK WHAT THEY ORDER WITH THEIR VOUCHER. I BOOKED A (EDAR) ECONOMY 4 DOOR BUT ON ARRIVAL AT RENTAL DESK WAS TOLD I HAD ONLY BOOKED A (ECAR) WHICH WAS ONLY A 2 DOOR. THIS WAS ON THE VOUCHER. THIS ONLY GIVE THIS OBNOXIOUS PATRONISING DESK CLERK, WHO SAID "WHO BOOKED THIS CAR YOUR NOT GOING TO BE HAPPY WITH IT" WHEN I SAID IT WAS ME AND I ONLY WANT THE CAR I BOOKED SHE THEN SAID "YOU MUST BE TIRED" AS IF I HAD JUST LANDED OF A LONG FLIGHT, (I HAD IN FACT BEEN IN THE COUNTRY FOR FIVE DAYS) A CHANCE TO TRY AND GET ME TO UPGRADE MY ORDER. SHE THEN SUGGESTED THAT THE CAR THEY EVENTUALLY GIVE ME WAS A FREE UPGRADE, WHICH WAS IN FACT A FOUR DOOR CAR WHAT I HAD ORDERED IN THE FIRST PLACE. THIS PERSON ALSO SAID THAT PEOPLE COME WITH PRECONCEIVED OPINIONS OF CAR RENTAL STAFF, I CAN ONLY SAY THIS PERSON FITTED THOSE OPINIONS AND IT IS NOT GOOD.

7 Seater Fullsize SUV (FFAR)

Los Angeles International Airport (LAX) on 21 Sep 2013

Customer rating:


none

Fullsize 4 Door (FDAR)

Orlando International Airport (MCO) on 21 Sep 2013

Customer rating:


seamless process,only slight problem was approx 30 minute wait but should have used auto service.good choice of cars.easy exit and quick return process.map supplied not particularly good.would definitely use again.

Intermediate SUV (IFAR)

Albuquerque Airport (ABQ) on 21 Sep 2013

Customer rating:


I have hired a car through yourselves for a number of years and have enjoyed the peace of mind when taking delivery of the car in the US that there is no hidden extras

Standard Convertible (STAR)

Fort Lauderdale International Airport (FLL) on 21 Sep 2013

Customer rating:


As always I had a great experience with US Care hire and recommend to anyone who is thinking of hiring a car in the USA. The website is excellent and easy to use and the option to use the self service kiosks at airports is a great time saver.

Fullsize 4 Door (FDAR)

Orlando International Airport (MCO) on 20 Sep 2013

Customer rating:


Absolutely first rate service from start to finish. Will continue to use you in the future without doubt.

Intermediate 2 Door (ICAR)

Tampa Airport (TPA) on 20 Sep 2013

Customer rating:


What can I say as usual you all are the best I would not even think of booking with anyone else. First class customer service I will be back the next time I'm off on holiday. Thanks

Compact 4 Door (CDAR)

Orlando International Airport (MCO) on 20 Sep 2013

Customer rating:


Went very smoothly, exactly as described, no issues at all.

Standard SUV (SFAR)

Philadelphia Airport (PHL) on 20 Sep 2013

Customer rating:


Pretty good experience, shuttle bus quick and helpful, check in also prompt, choice of two vehicles which was good. Return again quick and easy. Vehicle condition and valeting 8 out of 10