What Do Our Customers Say?

Intermediate SUV (IFAR)

Orlando International Airport (MCO) on 08 Jun 2012

Customer rating:


it was very good. Happy to use you again subject to competitive offer

7 Seater Fullsize SUV (FFAR)

Orlando International Airport (MCO) on 08 Jun 2012

Customer rating:


2nd time using USCarhire website and pleased with ease of use and service on both occasions. Very competitive prices when compared against direct booking with the suppliers. Initially booked a Chevrolet Tahoe but upgraded to a Lincoln Navigator at additional cost on arrival. Alamo service was fairly efficient (some delay on ability to produce the vehicle at the pick up point was met with a slight discount without asking for it). Vehicle was in first class condition and a pleasure to drive with all the hitech toys including built in satnav (an extremely useful gadget)

7 Seater Fullsize SUV (FFAR)

Los Angeles International Airport (LAX) on 08 Jun 2012

Customer rating:


We were completely "conned" into an expensive upgrade which we didn't need and anyhow should have been provided as an equivalent 7 seater Fullsize SUV which we had ordered. Its difficult for non-US people to know all the different model variants. This, after waiting in queue for an hour as the auto-pick up system doesn't work for cars requested from outside the US. Alamo again?...never

Fullsize 4 Door (FDAR)

Orlando International Airport (MCO) on 08 Jun 2012

Customer rating:


We had signed up for the use of the kiosk in order to expedite the rental process and found that our registration could not be located then when we proceeded to the counter we were told that we didn't have a reservation because being from Canada we could not rent through Alamo using US carhire. We waited over half an hour to have the representative get things straightend out. When we picked out the car we noticed some minor scratches on the rear bumper and were told by the representative not too worry but on return of the car were hassled over the same scratches.We have had good luck over the past 5 years with US Carhire but you must have better communication with the rental companies.

Intermediate 4 Door (IDAR)

Orlando International Airport (MCO) on 07 Jun 2012

Customer rating:


After we passed through customs, the good folks in Alamo speedily processed our booking and made sure that we knew where we were going before we left. A very pleasing experience on this occasion.

Seven Seater SUV / 4x4

Sarasota Airport (SRQ) on 06 Jun 2012

Customer rating:


Excellent service again. Any queries I had were answered promptly. Alamo staff in Tampa were very helpful. Got an upgrade from Chevrolet Tahoe to Suburban for about $10 a day. Hope to use your services again and again and again .........

Compact 4 Door (CDAR)

Sanford International Airport (SFB) on 03 Jun 2012

Customer rating:


The website was easy to use. It's good to know that everything was included in the price (although Alamo did charge for a full tank of gas).

7 Seater Passenger Van (MVAR)

Orlando International Airport (MCO) on 02 Jun 2012

Customer rating:


Had no problems with hiring the car everything went as expected. One minor gripe was that the car we had was with Alamo and they encouraged you to fill out drivers license details before picking up the car so you could use their express checkout. We found we still had to queue as this service is only for use by USA citizens and perhaps it would be helpful if this is mentioned when booking to avoid disappointment.

Intermediate 2 Door (ICAR)

Sanford International Airport (SFB) on 02 Jun 2012

Customer rating:


The only reason I did not give it 5, was when we collected the car we were told we had to bring it back empty, I sais no I want to bring it back full. He argued that that was not an option, I then showed him were it said I could on my voucher, he was insistant that we should bring it back empty, I was equally insistant that I would bring it back full. This was in no way the fault of US Car hire who we have used many times and have always been very satisfied with the service we get.

7 Seater Passenger Van (MVAR)

Sanford International Airport (SFB) on 02 Jun 2012

Customer rating:


Paperwork done very quickly and we were on our way. Very few in the queue. Car very good quality.

Intermediate 4 Door (IDAR)

Sanford International Airport (SFB) on 02 Jun 2012

Customer rating:


Excellent customer service.

Fullsize 4 Door (FDAR)

Orlando International Airport (MCO) on 02 Jun 2012

Customer rating:


First class service

Fullsize 4 Door (FDAR)

Sanford International Airport (SFB) on 02 Jun 2012

Customer rating:


Used your site for a number of years and very easy to navigate. The overall experience was brilliant and has never let us down.

Economy 2 Door (ECAR)

Orlando International Airport (MCO) on 01 Jun 2012

Customer rating:


From the uscarhire perspective, it was great, no problems...BUT from the view of using Alamo kiosk at Orlando airport, it was a major headache. The kiosk wouldn't accept a credit card other the one originally used- a debit card, which then resulted in being sent back from the exit gate, despite assurances it was fine, to see the customer service desk (what we were originally trying to avoid) due to their error, and then through the same troubles AGAIN with another set of Alamo agents- NOT the way to start off on a trip! Next time, I would just speak with a counter agent and get it all sorted out upfront rather than be circling the lot, in and out of the car, speaking with multiple representatives.

Intermediate 2 Door (ICAR)

Las Vegas International Airport (LAS) on 01 Jun 2012

Customer rating:


Excellent service from start to finish. Have used USCar Hire many times and have never been disappointed. Would have no hesitation in both recommending and using USCar Hire again.