What Do Our Customers Say?

Premium 4 Door (PDAR)

Washington - Ronald Reagan International Airport (DCA) on 24 Dec 2013

Customer rating:


My experience was totally amazing. There is no hassle in collecting the vehicle and I was upgraded free of charge to a luxury car. So I was very happy with the pricing and service.

7 Seater Passenger Van (MVAR)

Fort Lauderdale International Airport (FLL) on 24 Dec 2013

Customer rating:


todo estuvo en orden es excelente el servicio y un costo muy competitivo. gracias por sus servicios

7 Seater Fullsize SUV (FFAR)

Miami International Airport (MIA) on 24 Dec 2013

Customer rating:


It was my first time using US carhire and to be honest o was a little scared at first. But after doing some research and reading comments of previous renters, i could definetely say, i've mad the right choice. Everything went smoothly, i also made use of the Online fast check in at alamo, so basically , everyghing was done through the computer. The only person i spoke to , was the lady that handed me my keys. I will continue to book through us car hire for the great experience and most important the unbeatable price.

7 Seater Fullsize SUV (FFAR)

Miami International Airport (MIA) on 24 Dec 2013

Customer rating:


It was my first time using US carhire and to be honest o was a little scared at first. But after doing some research and reading comments of previous renters, i could definetely say, i've mad the right choice. Everything went smoothly, i also made use of the Online fast check in at alamo, so basically , everyghing was done through the computer. The only person i spoke to , was the lady that handed me my keys. I will continue to book through us car hire for the great experience and most important the unbeatable price.

Standard 4 Door (SDAR)

Fort Lauderdale International Airport (FLL) on 24 Dec 2013

Customer rating:


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Intermediate SUV (IFAR)

Orlando International Airport (MCO) on 24 Dec 2013

Customer rating:


The process was very quick with no hard sell

Fullsize 2 Door (FCAR)

Miami International Airport (MIA) on 24 Dec 2013

Customer rating:


It was very simple and efficient. The only little problem i had was in order to use the totem. It didnt work. Só I had to go after the line to take my car.

15 Seater Passenger Van (FVAR)

Orlando International Airport (MCO) on 23 Dec 2013

Customer rating:


Great deal Excellent Service-fast & Trouble free

Intermediate SUV (IFAR)

Orlando International Airport (MCO) on 23 Dec 2013

Customer rating:


Great experience! Used the Alamo kiosks... What a doddle to do.... No queing at all just straight through and picked a car!

Mini Passenger Van (MVAR)

Fort Lauderdale International Airport (FLL) on 23 Dec 2013

Customer rating:


all was nice

Standard SUV (SFAR)

Tampa Airport (TPA) on 23 Dec 2013

Customer rating:


We have used your company for car rental in Florida on the past 5 occasions and on the whole have found your booking service very efficient. A couple of points worth raising though is that The Alamo desk in particular at Tampa Airport is extremely slow to process customer bookings, often taking in excess of an hour from joining the line. This is because the attendants take every opportunity to upsell your prebooked rental. Usually I have my wits about me, but this time they managed to take advantage of my travel weary state. They start by informing you that the type of car you have selected is unavailable, but offer you a choice of alternatives that are group up from the one that you have already paid for and of course, it is always on a special deal! A couple of years ago I completed your on-line forms to skip the queues and use the kiosk service. The reality is that once you have completed the kiosk Q&A, the final details required are your US driver license. As we only hold UK licenses, we were not able to complete the kiosk registration and had to wait in line at the desk. This upselling is not good practice and I believe that they are taking advantage of weary travellers who just want to move on with their journey. Of greater concern is that this year, I was informed of a new US tax which had been introduced in the Autumn and had not been collected through may payment to your company. I had to pay an additional $60 tax on top of the extra they charged me for the vehicle upgrade. On this point, I would like a response from you please. Following this experience, I am tempted to leave my rental booking until I arrive and then approach the desk with the fewest number of customer. National for example, had no customers waiting for the entire hour that it took to process the drivers in my line, leading me to wish that I had not committed myself to one rental company in advance. I would be very grateful for your reply directly to me on this points and with particular regard to the additional tax payable. You can do this directly to andyhale@fastsearchltd.com Regards, Andy Hale

Fullsize 4 Door (FDAR)

Orlando International Airport (MCO) on 22 Dec 2013

Customer rating:


All good

8 Seater Passenger Van (SVAR)

Orlando International Airport (MCO) on 22 Dec 2013

Customer rating:


Very easy and straightforward, with lots of information available, price was also very competitive. I was able to pre-register with Alamo (Alamo save time) and use the kiosks to avoid standing in line at the desk at Orlando Airport. I would recommend US Car Hire and would not hesitate to use them again.

Mini Passenger Van (MVAR)

Miami International Airport (MIA) on 22 Dec 2013

Customer rating:


Everything ok, fast, friendly and good service both to receive and to deliver the vehicle

Economy 4 Door (EDAR)

Orlando International Airport (MCO) on 21 Dec 2013

Customer rating:


First time I used your company and a little apprehensive due to this. All went very well no issues, no hard sell by the National team at airport (which I have experienced before) brand new vehicle provided (8 miles on clock) a very good car rental experience.