What Do Our Customers Say?

Fullsize 4 Door (FDAR)

Miami International Airport (MIA) on 16 Feb 2015

Customer rating:


When I got to the airport I was expecting to pick up a Ford Fusion, instead I was given the choice of having a Dodge Challenger which I instantly jumped into. Brilliant car thoroughly enjoyed driving it. Amazing value for money and I'm only 23.

Economy 4 Door (EDAR)

San Francisco - Union Square on 16 Feb 2015

Customer rating:


Slight problem with the self service kiosk, the computer would not accept that my drivers licence has my full name on it and that my credit card just has initials and last name, so it perceived that there was a mismatch. Staff were very helpful, however, and I was able to complete the process with assistance without having to go to the back of the line

Intermediate 2 Door (ICAR)

San Francisco - Union Square on 15 Feb 2015

Customer rating:


Extreemly smooth collection and drop-off - no more than 5 minutes at each end of the trip. Very friendly and helpfull staff in both San Francisco and LA. We were given a bigger car than booked for same price - so well pleased.

7 Seater Passenger Van (MVAR)

Los Angeles International Airport (LAX) on 14 Feb 2015

Customer rating:


5 on the scale Supply of sat nav really useful. Excellent

Standard SUV (SFAR)

Tampa Airport (TPA) on 14 Feb 2015

Customer rating:


All smooth and problem free

7 Seater Fullsize SUV (FFAR)

Orlando International Airport (MCO) on 14 Feb 2015

Customer rating:


Excellent, as previously.

7 Seater Passenger Van (MVAR)

Orlando International Airport (MCO) on 14 Feb 2015

Customer rating:


Excellent Service both at USHireCar Portal and at Alamo at Orlando airport

7 Seater Passenger Van (MVAR)

Orlando International Airport (MCO) on 14 Feb 2015

Customer rating:


Excellent Service both at USHireCar Portal and at Alamo at Orlando airport

Premium 2 Door (PCAR)

Denver Airport (DEN) on 14 Feb 2015

Customer rating:


Brilliant service as usual from USCarhire!!

Compact 4 Door (CDAR)

San Francisco International Airport (SFO) on 13 Feb 2015

Customer rating:


US Car Hire service and value is always good but Alamo always worry me. I have used SaveTime 3 times and the kiosks are not very time-saving if you are not a US or Canadian citizen, especially if there is more than one driver. As usual my car choice was not available but at least we always get an upgraded car, but two of the three of those available were not usable (one had near empty gas tank the other smelt strongly of smoking). Also despite returning the car with a full tank, they had automatically charged a whole tank refill ($44!), which I then had to go to customer services to get refunded!

Standard SUV (SFAR)

Orlando International Airport (MCO) on 13 Feb 2015

Customer rating:


Initially sceptical, I found the system worked well with good communications and good advice about how to avoid being upsold insurance at the desk as this was already included. At Orlando the process was seamless with the rental car being across the road from the terminal (literally) and you could then browes the selection of cars (Alamo) and choose your steed. I found a great car - with 8 miles on the clock, which had that special new car smell...lovely.

Standard SUV (SFAR)

Miami International Airport (MIA) on 13 Feb 2015

Customer rating:


I loved using US Car Hire! Not only were the rates highly competitive but service provided met our expectations. We opted for the Enhanced Roadside Assistance and coincidentally, on our way to Orlando experienced a flat tire. Through a short phone call, we recd a car swap and returned safely to Miami. The only hiccup I had was at the last min, I was informed that because my credit card was used, my name had to also be recorded as the lead driver. So on the very last day, I had to add my husband as a second driver because I had no intentions of driving. The old invoice was cancelled and the new confirmation recd when I was at the airport in Miami. In future, I recommend some hard coding feature where lead driver name matches credit card info so you can be made aware upfront. Overall we were happy with the service and would definitely recommend and utilize again.

Economy 4 Door (EDAR)

Miami International Airport (MIA) on 13 Feb 2015

Customer rating:


Im always happy with uscarhire but not with alamo. Once again they charged to my account things I didnt ask and I clearly told not to.

Premium 4 Door (PDAR)

Miami International Airport (MIA) on 13 Feb 2015

Customer rating:


Excellent

7 Seater Passenger Van (MVAR)

Washington - Dulles International Airport (IAD) on 13 Feb 2015

Customer rating:


Needed to extend our rental following a flight cancellation and rate to do this was considerably more than normal rental rates. In end we were more or less forced to return car and rent a new one at normal rates. We really appreciate that the rate we get is discounted using the voucher prepay scheme however this total lack of flexibility should plans change means we are reluctant to book this way again unless we were confident our plans will not change, or in this case be changed by the airlines/weather.