What Do Our Customers Say?

Standard SUV (SFAR)

Orlando International Airport (MCO) on 22 Oct 2013

Customer rating:


Spent 10 mins trying to use the kiosk and had to eventually go to the counter

Standard SUV (SFAR)

Orlando International Airport (MCO) on 18 Oct 2013

Customer rating:


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Standard SUV (SFAR)

Miami International Airport (MIA) on 15 Oct 2013

Customer rating:


I joined the Alamo fast track scheme prior to my trip.It was excellent,very fast and at the gate they offered me a deal on pre paying for the fuel which I accepted and as they had stated it did save me money-well done Alamo. The car looked beautiful in the underground car park,positively gleaming.However when we got out into the sunshine we found the interior left a lot to be desired.There were coffee and drink stains in almost every location someone could sit and food Staines on the centre console.There were scuffs on the front dash in the passenger front seat and also all the rear seats.We couldn't believe that people would put there feet in these places with such a comfortable and spacious vehicle.We'd been travelling from the UK for 15 plus hours by the time we picked the vehicle up and we're not in the mood to waste any of our valuable vacation time taking it back to change it so we just cleaned it up at our Hotel as best we could and had it Valeted the day before we returned the car in case we got the blame! Other than this the vehicle was a treat to drive and although I'll bring a torch for inspection next time it would not put us off renting another vehicle from Alamo.

Standard SUV (SFAR)

Sanford International Airport on 14 Oct 2013

Customer rating:


Brilliant service used last two visits to orlando now and been excellent customer service both occasions

Standard SUV (SFAR)

Orlando International Airport (MCO) on 12 Oct 2013

Customer rating:


Having spent a considerable time pre-entering all driver information before the trip, so that we could use the Alamo kiosk, we then had to re-enter everything at the kiosk when we arrived at Orlando. To make matters worse, after 15 mins of re-entering the details, it then said it couldn't process the rental and that we would have to go to the desk. We therefore had to join the que behind all the other people who had joined in the 15 minutes that we had wasted trying to use the kiosk. Also, the rental car that we had for the three weeks, (Chevrolet Traverse), had no remote control to unlock the vehicle or deactivate the alarm. Therefore, every time I opened the vehicle, the alarm sounded until I started the engine. I called your breakdown/support service to query this and they stated that the car is specifically set up to operate in this way, which seems ridiculous. We will soon be booking a rental car for our three week vacation next October, but as things stand at present, I will be returning to Dollar, who I had used every year prior to using yourselves.

Standard SUV (SFAR)

Orlando International Airport (MCO) on 11 Oct 2013

Customer rating:


Great service, no problems

Standard SUV (SFAR)

Key West International Airport (EYW) on 09 Oct 2013

Customer rating:


Excellant pickup and drop off. No hassle whatsoever. Car had 17k on the clock so had not been over used.

Standard SUV (SFAR)

Orlando International Airport (MCO) on 07 Oct 2013

Customer rating:


Everything was perfect, got the car I wanted from a selection offered by Alamo. Fairly low mileage vehicle, nice and clean.

Standard SUV (SFAR)

Los Angeles International Airport (LAX) on 07 Oct 2013

Customer rating:


Hiring a child's booster seat was unnecessarily expensive but in all other respects, the LA service was awesome.

Standard SUV (SFAR)

Miami International Airport (MIA) on 07 Oct 2013

Customer rating:


Very Good!

Standard SUV (SFAR)

New York - John F. Kennedy Airport (JFK) on 05 Oct 2013

Customer rating:


All went smooth and as expected. At JFK the only minus is that Alamo is located away from the other rental suppliers, and you therefor need a shuttle.

Standard SUV (SFAR)

Orlando International Airport (MCO) on 04 Oct 2013

Customer rating:


Great service hassle free with the online booking service would recommend to everyone.

Standard SUV (SFAR)

Detroit Metro International Airport (DTW) on 30 Sep 2013

Customer rating:


Fast service on the airport, with receiving and returning the car. Perfect!

Standard SUV (SFAR)

Orlando - Walt Disney Car Care Center on 28 Sep 2013

Customer rating:


Easy booking, easy collection. Alamo were first class they didn't try to upsell.

Standard SUV (SFAR)

Sanford International Airport on 27 Sep 2013

Customer rating:


Great service and great car. Pick up from the airport was really quick, literally minutes, and drop off was much the same. Car was better spec than advertised but that was because we had a choice. Tollpass made paying for the toll roads simple. Highly recommended