What Do Our Customers Say?

Standard SUV (SFAR)

Seattle International Airport (SEA) on 28 Aug 2014

Customer rating:


Excellent service provided and the enhanced road service was second to none

Standard SUV (SFAR)

Los Angeles International Airport (LAX) on 24 Aug 2014

Customer rating:


I fully understand you can never guarantee a particular type of vehicle but once again I ordered a standard SUV (type as Jeep) and yet again (I have mentioned this on a number of my previous reantals with you), the suppliers didn't appear to have allocated a standard size but a defaulted to a small SUV type vehicle. I tried to question why but the staff were simply not interested.. To frustrate me further, there were no vehicles of the type booked ready for collection and this was very annoying and many other customers were complaining too to Alamo staff (when they could find any..) In the end I had to take a rather small Ford Escape which had loads of scratches and dents on it (and 36000 miles) which I have to say I wasn't too pleased about but it was that or a very small SUV.. As expected at LAX, it was a busy renatl collection depot but they should still have cars available surely... We had to wait around 50 minutes to get into a car from leaving the kiosk booking process which is unacceptable. Unfortunately, I had a very minor accident on my trip which I reported back to Alamo customer services through the right channels and this seems all OK but their CS personnel were very good

Standard SUV (SFAR)

Orlando International Airport (MCO) on 23 Aug 2014

Customer rating:


As I had also registered to use the self service machines the process was really smooth and the there was no hard sell of upgrades etc. Really easy way to rent a car.

Standard SUV (SFAR)

Orlando International Airport (MCO) on 19 Aug 2014

Customer rating:


we always use uscarhire when in Florida. never had a problem at all. great service.

Standard SUV (SFAR)

Orlando International Airport (MCO) on 13 Aug 2014

Customer rating:


The whole deal was excellent,car ,service and hand over

Standard SUV (SFAR)

Orlando International Airport (MCO) on 13 Aug 2014

Customer rating:


This is the 2nd time I have used US Car Hire and would recommend to everyone. The process is very simple and painless and has very competitive prices. Thanks.

Standard SUV

Orlando International Airport (MCO) on 12 Aug 2014

Customer rating:


Excellent service from beginning to end - will definitely use again. Highly recommended.

Standard SUV (SFAR)

Los Angeles International Airport (LAX) on 12 Aug 2014

Customer rating:


Being able to use the self service option was excellent and I particularly liked being able to select my own car. The whole hire process was completely hassle free, would definitely use again.

Standard SUV (SFAR)

Niagara Falls Airport (IAG) on 11 Aug 2014

Customer rating:


I arrived on site at Niagra airport to collect Airport. Nobody was there . I had to wait about 90 mins before anyone turned up. The vehicle providedc was adequate but only came with a 1/4 tank of fuel despite paperwork indicating that I would get a full tank. I also had an additional drop off charge plus tax which was not clear in the documentation. All in all a poor experience not to be repeated!

Standard SUV (SFAR)

Tampa Airport (TPA) on 09 Aug 2014

Customer rating:


Reasonable value but have never yet been able to get the model of car you advertise for this group and this time ended up with something very inferior.

Standard SUV (SFAR)

Orlando International Airport (MCO) on 07 Aug 2014

Customer rating:


Enter your comments about the rental or rental process that you think other users may find useful. This could include how easy our site was to use, feedback on our own customer service or anything to do with the experience of actually collecting your car.

Standard SUV (SFAR)

Fort Lauderdale International Airport (FLL) on 06 Aug 2014

Customer rating:


We used the car for our three weeks stay in Florida. We have been renting with Alamo before. The new fast line system gets us after a long ten hours flight real quick in the car and we can check out within 10 minutes. Enjoyed the car and its space as we had a lot to carry around. Would book Alamo again.

Standard SUV (SFAR)

Las Vegas Airport (LAS) on 05 Aug 2014

Customer rating:


Great as always

Standard SUV (SFAR)

Orlando International Airport (MCO) on 05 Aug 2014

Customer rating:


Very good car. All the family was happy. The kiosk check-in process was easy and safeguarded the long queue at the counter

Standard SUV (SFAR)

Orlando International Airport (MCO) on 05 Aug 2014

Customer rating:


Excellent service. Very easy with polite staff. Great car.