What Do Our Customers Say?

7 Seater Passenger Van (MVAR)

Los Angeles International Airport (LAX) on 28 Jun 2013

Customer rating:


our car hire couldnt of gone any better it was great nice and easy and the car was perfect thankyou

7 Seater Passenger Van (MVAR)

Orlando International Airport (MCO) on 27 Jun 2013

Customer rating:


No complaints about car at all. What i do have an issue with is this......i had pre entered all my info so as to avail of the Alamo kiosk - to avoid queues. When i used the kiosk, it said that my driving license date had expired - which i can assure you it hadn't (valid until 2016). I therefore had to join a queue at the Alamo desk which was approx 50 people deep I then had to fend off the usual upselling tactics by the Alamo employee- what a waste of time and an annoying start to my holiday.

Mini Passenger Van (MVAR)

Orlando International Airport (MCO) on 27 Jun 2013

Customer rating:


Excellent car very pleased with service

7 Seater Passenger Van (MVAR)

Orlando International Airport (MCO) on 25 Jun 2013

Customer rating:


The entire process from the online booking through to pick-up and return was very professional and without any issues or delays. I used the kiosk in the Airport terminal and was offered assistance from an on site rep and although I didn't need require any it was nice to be asked. Vehicle selection was excellent and the one we chose was immaculate both inside and out.

7 Seater Passenger Van (MVAR)

Orlando International Airport (MCO) on 23 Jun 2013

Customer rating:


Car was exactly as ordered. Car was very clean, almost brand new and we had no issues with it during our 3 weeks. Only problem we had was at self service kiosk as it did not recognize our driving license and we had to go back up to the Alamo Desk and join the queue. Agent told us that this happens all the time with non US driving licenses.We wasted about an hour doing this and we were already tired from 2 long flights.

7 Seater Passenger Van (MVAR)

Orlando International Airport (MCO) on 23 Jun 2013

Customer rating:


The above would have been 5 star if it wasn't for the initial booking-in process. Having opted to provide my details weeks in advance in order to use the 'save time' kiosk, my initial experience was of frustration when i had to again key in all my details on the kiosk screen, only for it to fail and i was directed to join the line - which had grown significantly in the 20mins it took me to re-enter all of my details! A minor point, but incredibly frustrating when you've already been travelling over 11 hours. That apart, the remainder of the booking in, pick-up & drop off process was very well organised and we had no issues with the vehicle over the three week period of our rental.

7 Seater Passenger Van (MVAR)

Orlando International Airport (MCO) on 22 Jun 2013

Customer rating:


Excellent service from US Car Hire - hired 2 cars and both were great cars. Good luggage space in the 7 seater especially when folding the 2 back seats away. Definitely use US Car Hire again and would recommend it to all.

7 Seater Passenger Van (MVAR)

Sanford International Airport on 22 Jun 2013

Customer rating:


The booking process was excellent - straightforward, quick and easy. The problems occurred when I went to pick up the car. I had registered to use the Alamo quick Kiosk but it was anything but. I had to re-enter all of our details (names, addresses, driving licence numbers etc) and when I had done that the machine said it couldn't process my booking. The Alamo rep standing nearby just shrugged and said we'd have to get in line, which was now about 25 people long having been very short when we first went in. Luckily another assistant appeared at the desk and took pity on us and processed the booking. I'd hesitate to use the quick kiosk again.

7 Seater Passenger Van (MVAR)

Tampa Airport (TPA) on 21 Jun 2013

Customer rating:


Kiosk didn't work so 'quick' process was anything but. Car was lovely

7 Seater Passenger Van (MVAR)

Orlando International Airport (MCO) on 21 Jun 2013

Customer rating:


We found the service provided from pickup to drop off very efficient & hassle free & by using the self service Kiosh we got our car & out of the airport very quickly to begin our Holiday.

Mini Passenger Van (MVAR)

Orlando International Airport (MCO) on 21 Jun 2013

Customer rating:


This is the second time I have used this company and have nothing but praise for them. I had to make a change to my booking after the initial reservation and the service received was impeccable. As for Alamo - I have used them many times and have never had any issues - the only problem can sometimes be the queue at the check-in desks.

7 Seater Passenger Van (MVAR)

Orlando International Airport (MCO) on 21 Jun 2013

Customer rating:


very good no issues

Mini Passenger Van (MVAR)

Sanford International Airport on 21 Jun 2013

Customer rating:


Third time I have used USCarhire and yet again brilliant service. Pick up quickest so far and the tips on what to expect when picking the car were really helpful. Thank you again!

7 Seater Passenger Van (MVAR)

Sanford International Airport on 21 Jun 2013

Customer rating:


great service from start to finish,booked easily online paid deposit then remaining balance, was updated all the way about my booking. all that was left was to pick car up for holidays at destination, which was a smooth process just handed over voucher,had conversation about any extras we might need and then went to choose car it was as easy as that

Mini Passenger Van (MVAR)

Orlando International Airport (MCO) on 21 Jun 2013

Customer rating:


Brilliant car and brilliant quick and efficient service