The kiosks are very easy to use, but if you have any problems, then there are always several staff members on duty that can assist you. If the staff member on duty informs you that the kiosks are only for US residents, then please ask to speak to the manager on duty. Customers outside the USA booking through other agents are not allowed to use the kiosks, so sometimes Alamo or National staff members may not immediately realise you are one of our customers. Once you speak to a manager, then they will better assist you.